Order Desk Officer

The purpose of this role is:

To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.

Duties and Responsibilities

• Liase with the inventory planners and secure the replenishment stock for customers.
• Answer all incoming customer calls/emails in a professional manner.
• Receive, process and expedite parts orders and enquiries for customers.
• Handle complaints from customers, liase with manager to ensure appropriate action is taken.
• Educate the customer on the product/services available to them.
• Work with Sandvik processes with ERP SAP system and all integrated systems and applications
• Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.
• Identify potential customer needs/opportunities to grow the business.

Your profile

• Degree / Diploma in Logistics/Supply Chain Management
• 2-5 years’ experience in a customer service role
• Relevant experience in Mining industry
• Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
• Experience in Call Centre/Reception software
• Experience in customer service and handling complaints