Quality Control Associate

Overview

Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. 

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents in local communities.  But to reach most consumers, Greenlight partners with hundreds of of last-mile distribution companies, ranging from small retail wholesalers, to the world’s largest micro-finance institutions, mobile network operators, and energy companies.

Today, with over 900 full-time employees in 11 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to better training strategies, to more efficient logistical and after-sales service systems.  We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

Reporting to: Credit Process Manager

Job Location: Arusha, Tanzania

Key responsibilities for the role include:

• Identify and classify potential default risk through data collection and interaction with clients.
• Assess adherence to collection processes and procedures
• Produce objective assessments of loan portfolio quality based on the research/question/ assignment given from time to time
• Achieve independence of the collection process/default reviews.
• Preparation of field reports/collation of data/ documentation and reports
• Red flag identification and timely reporting of the same
• Investigate fraud cases and give recommendations of the same (which includes data collections and interviewing claimants).
• Carry out snap checks on processes and provide findings and recommendation of the same.
• Providing support, education and training to staff to build risk awareness within the organization.
• Any other task allocated by the credit process manager.

Skill sets

• Data Collection
• Strong Analytical skill
• Fraud detection
• Attention to detail
• Advanced excel skills
• Problem-solving and decision-making abilities
• Good communication and presentation skills
• Planning and Organisation skills

Qualification

• University Degree with at least 2 years of experience preferably in the Audit/Risk/Credit/Analytics department.