Relationship Officer - SME

RELATIONSHIP OFFICER - SME
INDUSTRY: BANKING
HR World Ltd, on behalf of our client, we are seeking a Relationship Officer - SME to ensure business growth in both assets and liabilities, maintain quality and compliance, and manage relationships across their segment.

RESPONSIBILITIES;

• Collaborate with Branch staff to assist clients in fulfilling SME segment banking needs.
• Develop and maintain professional understanding of customer base to assist deepening current banking relationships in SME segments.
• Ensure development and growth of quality assets, liabilities, and revenues for the SME segment.
• Proactively alert responsible teams in the bank with respect to any potential issues with customers.
• Develop and oversee relationships with clients to ensure top level customer experience.
• Perform as key contact point for portfolio of SMEl segment clients dealing with routine matters throughout range of services and products.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
• Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
• Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 3600 view, to customers.
• Maximize customer profitability by enhancing product usage and optimum number of products per customer through cross selling.
• Perform any other duties as assigned by your supervisor.
  
  

QUALIFICATIONS;

• Bachelor's Degree in Banking or relevant professional qualification in Finance or Marketing
• A minimum of 7 years experience
• Background in a SME environment of which minimum of 2 years relevant working experience in similar position
• Strong credit appraisal and marketing skills with ability to interpret financial information
• A good understanding of the general, economic, political and business environment of the country
• Excellent communication (written and Verbal) in English and Swahili
• Computer literacy and knowledge of new evolving technology systems
  
  

Interested candidates may send their CVs to career@hrworld.co.tz before 15th July 2024