Service Center Coordinator

SERVICE CENTRE COORDINATOR
INDUSTRY: MANUFACTURING
LOCATION: MWANZA
HR World Limited on behalf of our client we are looking for a Service Centre Coordinator who will support Sales and Admin functions within the Service center. To coordinate between Sales, Production (including DSM) and Dispatch to efficiently service customer orders.

RESPONSIBILITIES;

• To manage the overall day to day operations, ensuring the Service Centre is kept in proper condition and compliant with all statutory and company policies
• Monitor to ensure Customer Service functions are carried out on time and accurately.
• Liaise with Dispatch officer to ensure compliance of stocking matrix of Coils, sheets and accessories
• Receive customer feedback and complaints, liaise with concerned departments, and follow up to ensure closure
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• Manage customer goods return as per policy
• Ensure report is reconciled before close of business daily and sent to DSM
• To be the custodian of all company assets and inventory at the Service Centre
• Arrange and coordinate monthly/annual stock counts and ensure zero variance
• Assist in marketing activities, participation in trade fares/ exhibitions, when necessary
• Manpower supervision of outsourced staff
  
  

QUALIFICATIONS;

• Higher Diploma/Undergraduate Degree in Business Management or equivalent
• Atleast 3-5 years of experience
• Excellent customer service
• Good communication and listening skills
• MS Office Excel competency
  
  

Interested candidates may send their CVs to career@hrworld.co.tz *before 06th February 2024