Service Desk Intern

DESCRIPTION: - SERVICE DESK INTERN

PROFILE: The Service Desk (SD) Intern will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilization of information systems by the directorates customers / clients.

The SD Intern will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met whilst maintaining Customer Satisfaction.

SKILLS/QUALIFICATIONS:

• Bachelor’s Degree or Advanced Diploma in Business Administration, Information Technology or equivalent work experience preferred
• Experience in operations management/monitoring role.
• Understanding of service desk and service delivery.
• Proven interpersonal skills particularly in the area of client management, strong communication and resource planning abilities.
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• Ability to adapt and learn the relevance and potential impact of emerging technology improvements.
• Strong work plan and self-development skills, Team interactions & Soft Skills
• Excellent Communications skills written/verbal and excellent Logical & analytical skills
• Basic understanding of computing systems, networking issues/systems administration.
• Must have a GPA of 3.5 or above
• ITIL certification or work experience on any ITIL based service desk tool will be an added advantage.

How to apply:

• Please send your CV’s to hr.admin@cctz.co.tz
• Subject: “Application for Servicedesk Internship Position”.
• Email Content: Brief Cover letter.
• Deadline: 10th March 2021