SIM Registrations Operations Specialist

Role purpose: 

To work with Manager: Management of the SIM registration projects and operations ensuring support for channels of registration and their tools of trade and delivery of registration projects.

Key Accountabilities

• Working with on various stakeholders to ensure all issue escalated/ reported on the escalation channels are resolved and update to have no impact on Acquisitions.
• To ensure SIM registration tools of trade are active and working –engage with team on ground and repair centre to ensure active and productivity
• Support the implementation of planned SIM registration projects by engaging with the agile squad on delivery and testing.
• Ensure SIM registration and related system stability by escalating timely to the responsible team and ensure fixing of the problem while managing the team on ground.
• Ensure system and process used are compliance to the process and procedure and report for any loopholes which result to non- compliance

Core competencies, knowledge and experience 

• Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
• Proven experience in working with various SIM registration stakeholders and support to achieve successful outcomes.
• Understanding of the regulatory requirement governing SIM registration and process governing on ground registration agents.
• Competency in ensuring tracking and improving efficiency and productivity in managing the on ground sales team and their tools of trade

Professional qualifications: 

• Bachelor's degree/Diploma or its equivalent in project management, Information technology Business Administration, Finance, Computer Science, or other related fields of studies
• At least 1-2 years of customer service and support /sales and channel management/Project management job experience.

Knowledge and Skills

• Strong oral, written, reporting and presentation skills.
• Strong negotiation and Interpersonal Skills.
• Very strong organisation skills.
• Customer service and support
• Stakeholder Management

Skills

• Business Partnering
• Partner and Supplier Management
• Agile
• Project and Programme Management
• Business and Commercial Acumen
• Complexity Management
• Communication
• Risk Assessment
• Governance and Policy Compliance
• External trends and insights
• People Development
• Facilitation
• Strategy Execution
• Resilience
• Managing Change
• Issue and Risk Management