Senior Manager Quality Service Delivery
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Senior Manager Quality Service Delivery


Senior Manager Quality Service Delivery

Management and Development For Health(MDH)


Management and Development for Health (MDH) is a non-profit, non-governmental organization whose primary aim is to contribute to address public health priorities of Tanzania and world at large. The priorities include: HIV/AIDS, Tuberculosis; Reproductive, Maternal, New-born and Child health (RMNCH), Nutrition; Non-Communicable Diseases of public health significance; as well as Health System Strengthening. MDH strongly believes in and works in partnership various local and global institutions, Ministry of Health, Community Development, Gender, Elderly and Children (MOHCDGEC); President’s Office Regional Authorities and Local Government (PORALG); donor agencies; as academic and nonacademic institutions; implementing partners; civil society, community-based and faith-based organizations and others. MDH (Sub recipient) in collaboration with Deloitte Consulting Limited (Prime) through USAID funded Comprehensive Client-Centered Health Program–HIV and Tuberculosis (C3HP HIV TB) seek to recruit qualified individuals to fill the following vacancies based in Dar es salaam and 6 supported regions of Iringa, Lindi, Morogoro, Mtwara, Njombe, and Ruvuma.


POSITION TITLE: Senior Manager Quality Service Delivery (1 Post) 
LOCATION: Dar es Salaam Region 
REPORTS TO: Director of Technical Services/DCOP 

Position Summary:

The Senior Manager Quality Service Delivery will be a health programs specialist and technical expert in all matters pertaining to public health program implementation. She/He will provide guidance and technical support to C3HP central team in the design, implementation, evaluation and reporting of the HIV and TB interventions as well as serve as the content experts on all matters pertaining to public health and epidemic control, in line with national guidelines and agreeable international standards. The Senior Manager Quality Service Delivery will also ensure continuum of care and program integration across the various program units and departments. The Senior Manager Quality Service Delivery will work under and advise the Director of Technical Services/DCOP on program implementation, outcomes and direction to ensure efficiency and sustainability.

Duties and Responsibilities: 

1. Work with the DCOP to lead development of detailed programs work-plans, including goals, objectives, outputs and outcomes, as well as budgets in-line with donor, program and national priorities.
2. Support the DCOP in overseeing program implementation, perform work-plan and budget control, and ensure effective monitoring of programs work-plan implementation, outputs and outcomes.
3. Work with finance department to review financial burn rate in relation to outputs achievement and advise the DCOP on how to optimize financial performance towards efficiency and maximal outcomes.
4. Provide technical support to program managers in developing plans, priorities, strategies, evaluations and budgets and facilitate program integration across units to ensure synergies and maximal outcomes.
5. Conduct technical visits to supported regions & facilities to assess implementation of program priorities and work with regional project team to identify and address gaps in program implementation.
6. Lead and coordinate writing of key program and scientific documents including project proposals, work-plans, reports, best practices, lessons learned, abstracts, posters manuscripts, and policy briefs.
7. Conduct skills gaps assessment to C3HP project team and organize efforts to address these gaps through internal and external capacity building.
8. Coordinate various technical program meetings to review and monitor program progress and outcomes including weekly, monthly and quarterly program meetings.
9. Actively participate in and oversee technical site visits by the central government, PEPFAR agencies, and other donor institutions to assess quality of C3HP supported services.
10. Actively participate in and represent the DCOP at national and global technical meetings to share progress, review priorities, develop guidelines and standards of operation in areas inline with C3HP project.
11. Support and advise the DCOP and project leadership and carry out relevant duties assigned by the DCOP and project leadership.

Requirements: Education, Work experience and Skills: 

1. Medical degree (MD or equivalent) with Master’s degree in Public Health or related discipline.
2. Minimum 10 years’ work experience in facility-based HIV program services including 5 years’ experience with HIV program planning and implementation at the national level.
3. Working knowledge of PEPFAR-funded HIV programs.
4. Demonstrable leadership experience in public health programs and services with competencies in supervising individuals and teams to deliver intended outcomes.
5. Experience in Monitoring, Evaluation and Learning (MEL), Data Analysis, Interpretation, Utilization, CQI and Operational research in the HIV program. 6. Fluency in both written and spoken English and Swahili Languages.
7. Strong computer skills (MS Excel, Access, Word, and PowerPoint).
8. Ability to work independently with minimal supervision and strong problem-solving skills.
9. Ability to travel to implementation regions a minimum of 50% of time.


Interested candidates for any of the above position should submit an application letter, a detailed copy of their CV, names and contact information (email addresses and telephone numbers) of three work related referees. The candidate MUST clearly indicate the Title of the position applied for (as it appears ajira in the advertisement) on the heading of the email. Applications should be submitted to the Human Resource Director through email by 8 th December 2021. MDH DO NOT have any agents and DO NOT charge any fees to the interested candidates. Kindly note that only shortlisted applicants will be contacted.

The deadline for submitting the application is 08 December 2021.

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  • Location: Tanzania
  • Job Title: Senior Manager Quality Service Delivery
  • Application Deadline: 2021-12-08
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