Specialist; Card System
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Specialist; Card System


Specialist; Card System

CRDB Bank Plc


Job Summary

To provide level 2 support for Card Systems: ATM / POS ajira switch, HSM, Card Management system, Card Production systems, International Payment Schemes, Integration with Third Party systems, Incident & problems escalations and follow-up resolution of issues with vendors.

Number of Positions: 3


Key responsibilities:

  • Administration, configuration and maintenance of ATM /POS switch and card management system.
  • Maintain card systems portfolio by monitoring the status and challenges of existing systems, on-going projects and future/prospective projects.
  • Monitor / Support interfaces between CRDB Bank’s card systems and third party vendors.
  • Provide enhancement and support for card management switch, e-transaction services/applications.
  • Support Alternative Banking Channels and E-Fraud on card related transactions.
  • Interact professionally with various departments.
  • Liaise with Card production vendors for 2nd level support issues.
  • Generate periodic E-channel reports.
  • Liaise with Alternative Banking Channels unit on new card business requirements.
  • Perform integrations with card management systems.
  • Leading in implementation, testing and certification of the switch, International Card scheme, device certification i.e. ATM, POS.
  • Participating with other duties and projects as assigned and deemed necessary to meet the business need. 

Experience, Knowledge and Skills Requirements

  • Bachelor degree in Computer Systems Technology or related academic field with ICT Service Management ITILv3 certifications.
  • 3 Years experience in working in a banking IT environment.
  • Experience in issue analysis and resolution.
  • Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
  • Experience in managing Backup / Recovery processes and Systems / Business Continuity.
  • Be a team player that motivates and trains other team members.
  • Knowledge on Oracle database management.
  • Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
  • Good understanding of network technologies.
  • Knowledge of ATMs, POS and card production lifecycle.
  • Basic knowledge of Visa, MasterCard and Union Pay International technologies, operation and trends.
  • Knowledge of card management systems, switches and HSM.
  • Strong interpersonal, written and oral communication skills.
  • ICT Service Management skills.
  • Troubleshooting and ICT problem solving skills.
  • Excellent Interpersonal and relationship skills.



CRDB BANK PLC offers competitive remuneration and benefits. Successful candidates will receive attractive and competitive packages commensurate with demands of the position.


Mode of Application & Closing Date

Interested candidates who meet the above criteria should submit an Application Letter accompanied with a detailed up to date CV with two work-related referees addressed to the below email with a clear subject of the position applied for not later than 30th March 2020. Hard copies will not be accepted. Email: career.career@crdbbank.com

APPLY TO career.career@crdbbank.com

More Jobs From This Company


  • Location: Tanzania
  • Job Title: Specialist; Card System
  • Application Deadline: 2020-03-30
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