World Food Programme(WFP)Website
World Food Programme(WFP)Website
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Brief description of Technology Division Tanzania
The Technology Division (TEC) for WFP Tanzania is supporting the Country Office and six (6) remote Offices across the Country. The unit is thriving to provide quality IT services to 154 staff members in Tanzania, embracing digital transformation to see greater resource management, increased agility, productivity and ultimately customer experience. The unit strategy align itself with the business strategy and objectives of WFP Tanzania’s 2017-2021 Country Strategic Plan, which focuses on supporting the Government of Tanzania in its efforts to achieve the sustainable Development Goals, and in particular the Zero Hunger 2030 agenda. In doing so, the unit supports projects, including SCOPE, a beneficiary management system aiming at digitalizing and simplifying food distribution in the refugee operations [SDG2 Zero Hunger]. One UN Common Services project, where WFP procure and provide common IT services on behalf of the UN Sister Agencies in Dar es salaam, through which the entire UN system in Tanzania benefiting from economies of scale, managed and standardized common IT services across the board [SDG17 Partnership]
In 2021 the new Country Strategic Plan is being formulated and the unit has positioning itself to fully engage with the business units and all stakeholders, to ensure that it significantly contribute to the new CSP by leveraging all opportunities and make impact to the common Goal of achieving Zero hunger in Tanzania.
Other specific requirements:
To provide support Information Technology unit.
The selected candidate will be assisting the WFP Information Technology with the following key duties:
1. Provide IT Operation support to staff at the Country Office and Sub Offices.
2. Record and track all incidents in the helpdesk system (EasyVista).
3. Support the development and maintenance of wazo intranet site.
4. Troubleshoot and resolve incidents reported by staff on:
a. Office Computers, tablets and mobile phones,
b. Microsoft Office applications including Teams and One Drive,
c. Windows 10 operating system,
e. Printing service
5. Configure IT equipment and liaise with the Administration Unit for delivery of equipment to sub-offices.
6. Creation and updating of IT unit records and system configuration documents
7. Support and facilitate all online meeting such as Teams/Zoom/VC or any required communication between the field and/or Country office and/or RB/HQ.
8. Perform other duties as assigned by his/her supervisor.
The deadline of applications is 06 August 2021.
Female applicants and qualified applicants are especially encouraged to apply. WFP has zero-tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within ajira the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.