Analyze your CV for Change Management Specialist at CRDB Bank Plc

Job Summary
The overall purpose of the role is to help individuals affected by project-related changes to make successful personal transitions resulting in the adoption and realization of change. The incumbent is expected to drive full adoption of project deliverables and coordinate efforts to overcome change resistance.
 
Key responsibilities:

Undertakes the project change impact assessment encompassing people, process, and systems
Use the outcome of change impact assessment to develop a strategy and plan to support the adoption of the changes required by a project.
Leads and coordinates efforts to overcome change resistance
Drives full adoption of project outputs and deliverables
Supervise the work of change managers seconded to various projects
Responsible for execution, monitoring and controlling of the change management strategy and plan
Support the design, development, delivery and management of project communications
Support the design and delivery of training programs
Focus on project changes pertaining to business processes, systems and technology, job roles and organization structure
Drive focus on the desired outcomes and benefits of changes
Identify and manage anticipated resistance
Consult and coach project teams on change management
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Support and engage top management and senior leaders on change management
Support organizational design and definition of roles and responsibilities
Integrate change management activities into the project baseline
Evaluate and ensure user readiness
Ensures effective stakeholder engagement in conjunction with the Project Manager
Track and report issues related to change management
Define and measure change management success metrics and monitor change progress
Support change management at the organizational level
Leads the change management workstream in designated projects and where necessary effectively delegates the role to other change managers
Plans and oversees a seamless transition from project to operations phase

 
Experience, Knowledge, and Skills Requirements

Bachelor Degree in Human Resources, Business Administration, Project Management or any other related field.
Change Management or Lean Six Sigma Certification.
Minimum of 6 years of experience related to Projects Management or successful delivery of change management work in the disciplines of change management methodology, global communication planning, user training, organizational readiness, and/or user adoption with mid to large-scale enterprise organizations.
A solid understanding of how people go through a change and change process.
Experience and knowledge of change management principles, methodologies, and tools.
Exceptional communication skills, both written and verbal.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward-looking with a holistic approach.
Problem-solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively with and through others.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools, and phases of the project lifecycle.