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About this job
Front Office & Operations Manager
The Front Office & Operations Manager is responsible for overseeing front office operations and overall day-to-day operational coordination of the medical centre, ensuring seamless patient experience, efficient service delivery, optimal resource utilization, and high operational standards across all non-clinical functions.
Key Responsibilities
Lead and manage front office, reception, call centre, patient registration, and appointment operations.
Oversee daily medical centre operations to ensure smooth workflow across all departments.
Monitor patient flow and coordinate with clinical and support departments to minimize delays and service bottlenecks.
Supervise housekeeping, patient transport/support services, front desk administration, and facility coordination.
Ensure efficient scheduling, appointment optimization, and resource allocation.
Coordinate with laboratory, radiology, pharmacy, nursing, billing, and insurance teams for seamless operational delivery.
Handle operational escalations, patient complaints, and service recovery actions.
Ensure compliance with Medinova operational SOPs, service standards, and regulatory requirements.
Monitor front office cash handling, billing coordination, and administrative controls.
Oversee vendor/service coordination related to facility operations.
Track operational KPIs including patient waiting time, turnaround time, patient satisfaction, and service efficiency.
Lead manpower planning, roster management, attendance monitoring, and performance supervision for operational teams.
Drive process improvement initiatives to enhance productivity and patient experience.
Ensure operational readiness of systems, queue management, telephones, and patient-facing service areas.
Support implementation of digital healthcare services, telehealth coordination, and operational automation initiatives.
Prepare management reports on operational performance, incidents, service levels, and improvement plans.
Qualifications
Bachelor’s / Masters Degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
Experience
4–6 years of healthcare operations experience.
Minimum 3 years in hospital/medical centre operations leadership.
The Front Office & Operations Manager is responsible for overseeing front office operations and overall day-to-day operational coordination of the medical centre, ensuring seamless patient experience, efficient service delivery, optimal resource utilization, and high operational standards across all non-clinical functions.
Key Responsibilities
Lead and manage front office, reception, call centre, patient registration, and appointment operations.
Oversee daily medical centre operations to ensure smooth workflow across all departments.
Monitor patient flow and coordinate with clinical and support departments to minimize delays and service bottlenecks.
Supervise housekeeping, patient transport/support services, front desk administration, and facility coordination.
Ensure efficient scheduling, appointment optimization, and resource allocation.
Coordinate with laboratory, radiology, pharmacy, nursing, billing, and insurance teams for seamless operational delivery.
Handle operational escalations, patient complaints, and service recovery actions.
Ensure compliance with Medinova operational SOPs, service standards, and regulatory requirements.
Monitor front office cash handling, billing coordination, and administrative controls.
Oversee vendor/service coordination related to facility operations.
Track operational KPIs including patient waiting time, turnaround time, patient satisfaction, and service efficiency.
Lead manpower planning, roster management, attendance monitoring, and performance supervision for operational teams.
Drive process improvement initiatives to enhance productivity and patient experience.
Ensure operational readiness of systems, queue management, telephones, and patient-facing service areas.
Support implementation of digital healthcare services, telehealth coordination, and operational automation initiatives.
Prepare management reports on operational performance, incidents, service levels, and improvement plans.
Qualifications
Bachelor’s / Masters Degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
Experience
4–6 years of healthcare operations experience.
Minimum 3 years in hospital/medical centre operations leadership.