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About this job
Diamond Trust Bank (DTB) - We Are Hiring!
Position: ITSM Analyst
Diamond Trust Bank (DTB) is seeking a motivated and skilled ITSM Analyst to join our dynamic team. If you are passionate about technology, IT service management, and ensuring seamless operations within a leading financial institution, we encourage you to apply.
Job Purpose:
To provide responsive onsite and remote technology support to employees, improve operational efficiency through reliable IT services, and help safeguard the bank's systems and data.
Duties and Responsibilities:
Provide onsite and remote IT support, including employee onboarding, offboarding, transfers, account administration, hardware and software deployment, and troubleshooting.
Log, prioritise, and resolve incidents, service requests, problems, and changes through the ITSM platform in line with SLAS, ITIL practices, and approved procedures.
Support desktops, laptops, printers, mobile devices, telephony, network connectivity, and business applications to minimise service disruption.
Administer ITSM workflows, service catalogues, knowledge bases, operational reports, and system data quality.
Deploy standard workstation images, maintain endpoint security, and ensure software and business applications remain supported and up to date.
Maintain accurate IT asset inventory and Configuration Management Database (CMDB) records throughout the asset lifecycle.
Support office and branch technology projects, coordinate with internal teams and vendors, analyse service trends, prepare documentation, and drive continual service improvement.
Travel to business locations and perform other related ITSM and operational duties as assigned.
Requirements:
A Bachelor's degree or equivalent in Computer Science, Information Technology, or a related academic field from a recognised higher learning institution.
Work Experience: One to two years of relevant Information Technology experience.
Sound technical knowledge of IT systems, equipment, and end-user support processes.
Ability to deliver quality work within agreed timelines.
Personal Attributes:
Strong verbal and written communication skills.
Ability to manage multiple tasks and assigned workloads effectively.
Capable of working independently and collaboratively within a team.
Adaptable, proactive, and open to new ideas and responsibilities.
Able to support users across all levels of technical proficiency.
How to Apply:
Please send your application letter, CV, and copies of certified academic certificates to: recruitment2026@diamondtrust.co.tz
Application Deadline: 16th August 2026
Visit our website for more information: www.diamondtrust.co.tz
Position: ITSM Analyst
Diamond Trust Bank (DTB) is seeking a motivated and skilled ITSM Analyst to join our dynamic team. If you are passionate about technology, IT service management, and ensuring seamless operations within a leading financial institution, we encourage you to apply.
Job Purpose:
To provide responsive onsite and remote technology support to employees, improve operational efficiency through reliable IT services, and help safeguard the bank's systems and data.
Duties and Responsibilities:
Provide onsite and remote IT support, including employee onboarding, offboarding, transfers, account administration, hardware and software deployment, and troubleshooting.
Log, prioritise, and resolve incidents, service requests, problems, and changes through the ITSM platform in line with SLAS, ITIL practices, and approved procedures.
Support desktops, laptops, printers, mobile devices, telephony, network connectivity, and business applications to minimise service disruption.
Administer ITSM workflows, service catalogues, knowledge bases, operational reports, and system data quality.
Deploy standard workstation images, maintain endpoint security, and ensure software and business applications remain supported and up to date.
Maintain accurate IT asset inventory and Configuration Management Database (CMDB) records throughout the asset lifecycle.
Support office and branch technology projects, coordinate with internal teams and vendors, analyse service trends, prepare documentation, and drive continual service improvement.
Travel to business locations and perform other related ITSM and operational duties as assigned.
Requirements:
A Bachelor's degree or equivalent in Computer Science, Information Technology, or a related academic field from a recognised higher learning institution.
Work Experience: One to two years of relevant Information Technology experience.
Sound technical knowledge of IT systems, equipment, and end-user support processes.
Ability to deliver quality work within agreed timelines.
Personal Attributes:
Strong verbal and written communication skills.
Ability to manage multiple tasks and assigned workloads effectively.
Capable of working independently and collaboratively within a team.
Adaptable, proactive, and open to new ideas and responsibilities.
Able to support users across all levels of technical proficiency.
How to Apply:
Please send your application letter, CV, and copies of certified academic certificates to: recruitment2026@diamondtrust.co.tz
Application Deadline: 16th August 2026
Visit our website for more information: www.diamondtrust.co.tz