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About this job
Receptionist - NBC
NBC, the oldest serving bank in Tanzania with over five decades of experience, is seeking a professional and welcoming Receptionist to join our team at the Head Office.
We offer a comprehensive range of retail, business, corporate and investment banking, and wealth management products and services. As a Receptionist, you will be the first point of contact for our valued visitors, clients, staff, and stakeholders. This role is crucial in providing professional front office service, ensuring smooth day-to-day reception operations, handling administrative tasks, and supporting the maintenance of an efficient and welcoming business environment.
Job Summary
The Receptionist plays a vital role in creating a positive first impression for everyone who interacts with NBC. You will manage the front desk, handle inquiries, and provide essential administrative support.
Key Responsibilities:
Front Desk & Customer Service - 30%
Greet and welcome visitors in a professional and friendly manner.
Ensure visitor handling procedures are followed, including issuing access badges, visitor registration, and host notification.
Maintain a clean, organized reception area that reflects the company’s brand and standards.
Manage incoming calls and inquiries, directing them appropriately.
Administration & Office Support - 20%
Receive and register all invoices from suppliers and dispatch them to the respective business units for further processing.
Support with document handling, correspondence, and filing.
Provide support to various departments with basic administrative tasks involving clients and visitors.
Customer Experience & Brand Representation - 30%
Uphold a high standard of personal presentation and conduct.
Act as an ambassador for the company’s values and culture.
Foster a welcoming and respectful environment for customers, staff, and visitors alike.
Risk, Governance & Control - 20%
In charge of First Aid at the Reception area and ensure the First Aid Kit is maintained.
Provide first aid to any injured customers, visitors, or employees at the reception.
Conduct surveys of your designated area to ensure that any potential issues that could result in injury or incident are quickly identified.
Ensure front office & back doors and the Turnstile machine are functional and report any malfunction immediately to the Security Manager.
In charge of the Security guard at the Reception area – Coordinate with the Security Supervisor to resolve security issues at reception.
Job Qualifications & Requirements:
Professional Skills:
Excellent communication skills (English and Swahili written and spoken).
Strong customer service orientation.
Proficiency in computer use (Outlook, Word, Excel, PowerPoint, etc.).
Competence in Microsoft Office and office management systems.
Ability to manage multiple tasks and priorities under pressure.
Strong interpersonal skills.
Behavioral Competencies:
Professional appearance and demeanor.
High level of integrity, confidentiality, and discretion.
Attention to detail and strong organizational skills.
Adaptability, problem-solving, and proactive thinking.
Team player with a positive attitude.
Essential Experience & Education:
At least 2 years of experience working in a Front Office, Customer Service, or Administrative Support role.
A first degree or Advanced Diploma in any discipline.
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong verbal and written communication skills.
Professional appearance and positive attitude.
Qualifications Assessment:
Abstract Reasoning (Proficient)
Business Agility (Proficient)
Customer Excellence - Service Delivery (Meets all of the requirements)
Digital familiarity (Meets some of the requirements and would need further development)
Enabling team success (Meets some of the requirements and would need further development)
Experience in a similar environment
GET Certificate - Education, Training and Development
Planning and organising (Meets all of the requirements)
How to Apply:
To apply for this exciting opportunity, please submit your application by June 4, 2026.
Job Requisition ID: R-15985162
NBC, the oldest serving bank in Tanzania with over five decades of experience, is seeking a professional and welcoming Receptionist to join our team at the Head Office.
We offer a comprehensive range of retail, business, corporate and investment banking, and wealth management products and services. As a Receptionist, you will be the first point of contact for our valued visitors, clients, staff, and stakeholders. This role is crucial in providing professional front office service, ensuring smooth day-to-day reception operations, handling administrative tasks, and supporting the maintenance of an efficient and welcoming business environment.
Job Summary
The Receptionist plays a vital role in creating a positive first impression for everyone who interacts with NBC. You will manage the front desk, handle inquiries, and provide essential administrative support.
Key Responsibilities:
Front Desk & Customer Service - 30%
Greet and welcome visitors in a professional and friendly manner.
Ensure visitor handling procedures are followed, including issuing access badges, visitor registration, and host notification.
Maintain a clean, organized reception area that reflects the company’s brand and standards.
Manage incoming calls and inquiries, directing them appropriately.
Administration & Office Support - 20%
Receive and register all invoices from suppliers and dispatch them to the respective business units for further processing.
Support with document handling, correspondence, and filing.
Provide support to various departments with basic administrative tasks involving clients and visitors.
Customer Experience & Brand Representation - 30%
Uphold a high standard of personal presentation and conduct.
Act as an ambassador for the company’s values and culture.
Foster a welcoming and respectful environment for customers, staff, and visitors alike.
Risk, Governance & Control - 20%
In charge of First Aid at the Reception area and ensure the First Aid Kit is maintained.
Provide first aid to any injured customers, visitors, or employees at the reception.
Conduct surveys of your designated area to ensure that any potential issues that could result in injury or incident are quickly identified.
Ensure front office & back doors and the Turnstile machine are functional and report any malfunction immediately to the Security Manager.
In charge of the Security guard at the Reception area – Coordinate with the Security Supervisor to resolve security issues at reception.
Job Qualifications & Requirements:
Professional Skills:
Excellent communication skills (English and Swahili written and spoken).
Strong customer service orientation.
Proficiency in computer use (Outlook, Word, Excel, PowerPoint, etc.).
Competence in Microsoft Office and office management systems.
Ability to manage multiple tasks and priorities under pressure.
Strong interpersonal skills.
Behavioral Competencies:
Professional appearance and demeanor.
High level of integrity, confidentiality, and discretion.
Attention to detail and strong organizational skills.
Adaptability, problem-solving, and proactive thinking.
Team player with a positive attitude.
Essential Experience & Education:
At least 2 years of experience working in a Front Office, Customer Service, or Administrative Support role.
A first degree or Advanced Diploma in any discipline.
Proficient in Microsoft Office (Word, Excel, Outlook).
Strong verbal and written communication skills.
Professional appearance and positive attitude.
Qualifications Assessment:
Abstract Reasoning (Proficient)
Business Agility (Proficient)
Customer Excellence - Service Delivery (Meets all of the requirements)
Digital familiarity (Meets some of the requirements and would need further development)
Enabling team success (Meets some of the requirements and would need further development)
Experience in a similar environment
GET Certificate - Education, Training and Development
Planning and organising (Meets all of the requirements)
How to Apply:
To apply for this exciting opportunity, please submit your application by June 4, 2026.
Job Requisition ID: R-15985162