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About this job
Service Manager
INDUSTRY: AUTOMOTIVE
HR World Limited, on behalf of our client, is seeking a Service Manager to lead and manage the dealership's service activity, ensuring profitability and effectiveness through satisfied and retained customers.
Responsibilities:
Lead the team by personally demonstrating and encouraging the service team to demonstrate customer-centric behaviours in daily activities and all customer interactions.
Ensure the Service team collaborates closely with Sales, Parts, and Administration colleagues to deliver exceptional customer service.
Develop the team's technical skills and workmanship to continuously improve customer service quality and satisfaction.
Manage the daily operations of the service department.
Achieve targets by reviewing weekly/monthly accounts, operating controls, and composite figures.
Formulate and implement action plans to increase service sales.
Maximize sales of parts and labor to franchise and non-franchise customers.
Facilitate jobs within the agreed maintenance program, ensuring no delays due to equipment failure.
Create and implement service marketing plans, and initiate and implement advertising and promotional activities.
Maintain workshop productivity records to monitor effective labor utilization.
Maintain profitability through periodic review and assessment of pricing policy, labor rates, and fleet discounts.
Assist the Dealer Principal in formulating service strategy and policy.
Represent the Dealership and build strong relationships with manufacturers, suppliers, and statutory representatives.
Qualifications:
Bachelor's Degree in Mechanical or Electrical Engineering or a related field.
10+ years of experience as a Service Manager in the Agricultural, Construction, or Forest Industry.
Proven experience in achieving service sales volume and profitability targets.
Interested candidates may send their CVs to career@hrworld.co.tz before 24th December 2024Only successful candidates will be contacted
INDUSTRY: AUTOMOTIVE
HR World Limited, on behalf of our client, is seeking a Service Manager to lead and manage the dealership's service activity, ensuring profitability and effectiveness through satisfied and retained customers.
Responsibilities:
Lead the team by personally demonstrating and encouraging the service team to demonstrate customer-centric behaviours in daily activities and all customer interactions.
Ensure the Service team collaborates closely with Sales, Parts, and Administration colleagues to deliver exceptional customer service.
Develop the team's technical skills and workmanship to continuously improve customer service quality and satisfaction.
Manage the daily operations of the service department.
Achieve targets by reviewing weekly/monthly accounts, operating controls, and composite figures.
Formulate and implement action plans to increase service sales.
Maximize sales of parts and labor to franchise and non-franchise customers.
Facilitate jobs within the agreed maintenance program, ensuring no delays due to equipment failure.
Create and implement service marketing plans, and initiate and implement advertising and promotional activities.
Maintain workshop productivity records to monitor effective labor utilization.
Maintain profitability through periodic review and assessment of pricing policy, labor rates, and fleet discounts.
Assist the Dealer Principal in formulating service strategy and policy.
Represent the Dealership and build strong relationships with manufacturers, suppliers, and statutory representatives.
Qualifications:
Bachelor's Degree in Mechanical or Electrical Engineering or a related field.
10+ years of experience as a Service Manager in the Agricultural, Construction, or Forest Industry.
Proven experience in achieving service sales volume and profitability targets.
Interested candidates may send their CVs to career@hrworld.co.tz before 24th December 2024Only successful candidates will be contacted