Airtel Money - Revenue Assurance & Fraud Management Manager

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa. Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace. 

Responsibilities

• To Improve process efficiency and effectively run Airtel Money RA department

• Participate in direct coordination with HOD, Airtel Money RA&FM in developing strategy and departmental guideline for Tanzanian operation, including:

• developing resources (Structure, staffing operations, staffing Managers and Analysts),

• selecting solutions for Airtel Money Revenue Assurance and Fraud Management

• developing policy, procedure and processes framework for Revenue Assurance & Fraud Management

• providing guidance on solving Revenue Assurance & Fraud Management operational problems

• Establish that a root cause analysis has been done for all KPIs beyond the admissible parameters

• To prevent revenue leakage and facilitate proper billing & invoicing

• Establish, implement and manage policies, procedures and an approach for performing the following:

• Periodic reconciliation of the revenue stream; includes customer acquisition and retention, customer order entry, customer usage, customer invoices and switch to bill reconciliation.

• Periodic reconciliation of reciprocal compensation revenue resulting from roaming agreements with other carriers for roaming traffic as well as Interconnect.

• To guide against revenue loss

• Identify issues and areas of potential revenue leakage and exposure, determine root causes, design and recommend changes to operational business processes and systems to minimize the risk and potential exposure to revenue leakage.

• To ensure effectiveness of change management and efficient Airtel Money Product Assurance

• Establish and implement policies, procedures and approach to effectively   partner   with   diverse   system departments   and change management function to perform quality assurance testing on key processes and system changes which impact the recording, processing and billing of revenue producing events

• To improve work process and procedure

• Monitor,  review  and take corrective  actions  or  observations made by consultants, auditors, or external/internal reviews on control weaknesses in the Airtel Money RA process

• Optimization of Airtel Money RA tools

• Establish  team  knowledge  about  Airtel  Money  RA  in  the respective areas i.e. Carrier, Processes, Technical & IT and Fraud

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• Establish a proper utilization of the Airtel Money RA tool

• Reporting

• Provide reports to senior management concerning progress made, outlining the quantified benefit to the organization and the exposures (challenges) ahead using the Airtel Money Revenue Assurance & Fraud Monthly Package.

• To Improve process efficiency and effectively run Airtel Money RA department Participate in direct coordination with HOD, Airtel Money RA&FM in developing strategy and departmental guideline for Tanzanian operation, including:developing resources (Structure, staffing operations, staffing Managers and Analysts),selecting solutions for Airtel Money Revenue Assurance and Fraud Managementdeveloping policy, procedure, and processes framework for Airtel Money Revenue Assurance & Fraud Managementproviding guidance on solving Airtel Money Revenue Assurance & Fraud Management operational problemsEstablish that a root cause analysis has been done for all KPIs beyond the admissible parameters

Qualifications

Educational Qualifications & Functional / Technical Skills

• Degree in IT, Computer Science or any other related field

• Postgraduate in Data systems & Analysis

• Professional qualification in System Auditing (CISA) is an added advantage

Relevant Experience (Type of experience and minimum number of years)

• 12 years working experience in related field from Telecoms, Fintech or Banking Industries

• Strong analytical, technical and reporting skills

• Proficient in querying a large amount of data using SQL queries

• In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems

• Good understanding of data models and various IT platforms/solutions

Other requirements (Behavioral etc.)

• Should be able to work and deliver under pressure and squeezed timelines.

• Take ownership for the work assigned and have good follow through skills.

• Ability to consistently deliver accurate results on-time and hold others accountable.

• Demonstrate ability to work in an ambiguous and fast paced environment.

• Ability to successfully engage in multiple initiatives and manage multiple priorities.

• Exceptional eye for details.

• Ability to work effectively in a team environment as well as individually.

• Quick learner to develop strong product knowledge and entire product lifecycle.

• Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among projects stakeholders.

• Should be able to do risk analysis and document the business requirements and formulate the business processes.

• Project management and planning skills.

• High integrity is mandatory.

• Should be able to re-define priorities and take deviations in order to support business exigencies.