Application Support Engineer

Industry: Security Technology

HR World Ltd, on behalf of our client, we are looking for a highly skilled Application Support Engineer to support ongoing Fuel Integrity Solution (FIS) projects in Tanzania. The role will be responsible for incident management, solution monitoring, deployments, quality assurance, documentation, and collaboration with local and global technical teams.

Responsibilities:

• Respond to incidents and problems related to FIS (Fuel Integrity Solution) projects

• Develop, customize, and implement solution monitoring capabilities

• Automate detections and actions to improve responsiveness to abnormal system conditions

• Use monitoring tools to drive analysis, troubleshooting, and problem-solving

• Deploy new versions of FIS and application modules to operations

• Utilize automation tools for scripting and deployment tasks

• Conduct Solution Acceptance Testing (SAT) to validate new releases before production deployment

• Collaborate with Service Centre, Field Service, Global L2 Support and development teams

• Document technical issues, resolutions, workarounds, and improvements

• Share technical knowledge with other Application Support Engineers locally and globally

• Troubleshoot and resolve application support issues promptly

• Investigate and identify root causes of critical or recurring application issues

• Perform deployment of validated application releases into production environments

• Work closely with project teams on deployments and implementation of new modules

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• Prepare and maintain technical documentation and work instructions

• Train and coach new application support engineers

• Lead the implementation and support of Business Intelligence platforms in assigned projects

Qualifications:

• Bachelor’s degree in Computer Science or a related technical field

• Minimum 5 years of experience in IT Application Support, IT Operations, or System Administration

• Strong troubleshooting and debugging experience for complex applications and systems

• Ability to interpret logs, perform tracing, and conduct root cause analysis

• Strong knowledge of Linux and Virtual Machines (VMs)

• Hands-on experience with Shell scripting

• Experience in application deployment and deployment automation tools

• Competent knowledge of at least one database (schema understanding and SQL DML)

• Experience with at least one programming language (Python, Java, C, etc.)

• Knowledge in incident management and ITSM tools such as JIRA

• Experience using documentation tools (e.g., Wiki)

• Experience with Nagios, Splunk, or similar monitoring tools

• Knowledge of Docker, OpenShift, Kubernetes, or related container technologies

• Excellent English communication skills

Interested candidates may send their CVs to career@hrworld.co.tz before 2nd December 2025.

Only successful candidates will be contacted.