Shirika la Reli Tanzania (TRC) - Job Opportunities

Assistant Commercial Officer - II (Customer Services)

Number of Positions: 2

Application Period: 19/05/2026 - 01/06/2026

Duties and Responsibilities:

• To inform passengers on the expected arrivals and departures of trains.
• To respond to passengers /customers’ complaints, queries and request or any other relevant information.
• Promote company’s product and services.
• Identify needs/wants of customers.
• Make available product brochures for customers.
• Provide pricing and delivery information to customers.
• Suggest possible solutions whenever there is a malfunction in a service.
nafasi za kazi
• Educate customers on deals and promotions the company is offering.
• Greet customers in the warmest possible way and find out their problem or reason for calling.
• Assist in selling products and services.
• Provide safely education to customers.
• To perform any other relevant duties that may be assigned by the supervisor.

Qualifications:

• Holder of Ordinary Diploma (NTA Level 6) in Public Relations/Marketing, Business Administration majoring in Marketing and Public Relations, or equivalent qualifications from recognized Institutions.
• Computer literacy is required.

Remuneration:

TRCS 3