Victoria Finance Plc: Assistant Customer Experience Officer Vacancy

Victoria Finance Plc (VFP) is a premier microfinance institution in Tanzania, established in 2009 and operational since 2010. We are dedicated to providing accessible microfinance services to low and middle-income earners, women, and youth across Tanzania. With seven branches and a subsidiary, Victoria Insurance Brokers Limited (established 2017), VFP operates in key locations including Dar es Salaam, Morogoro, Iringa, Mbeya, and Dodoma. Through our innovative digital agriculture product, Kilimo Pesa, we extend our reach to over thirteen regions, supporting smallholder farmers.

We are seeking qualified, experienced, and results-oriented professionals to join our team and fill various vacancies. If you are passionate about customer service and financial inclusion, this is an excellent opportunity for you.

Assistant Customer Experience Officer (2 Posts)

The Assistant Customer Experience Officer plays a vital role in our mission to deliver exceptional service and a positive customer journey. This position involves addressing customer inquiries, resolving issues, gathering feedback, and ensuring a welcoming environment for all clients and visitors. We are looking for individuals who can uphold our customer-centric approach to accessible financial services.

Key Responsibilities:

• Serve as the primary point of contact for customers, managing inquiries via phone, email, or in-person.
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• Ensure all customer interactions are handled with professionalism and in accordance with Victoria Finance's standards.
• Support the implementation and maintenance of service quality benchmarks.
• Provide accurate information regarding Victoria Finance's diverse range of products and services.
• Maintain a visitor logbook, issue visitor badges, and assist with scheduling meetings and managing appointment calendars.

Qualifications and Experience:

• A Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 2 years of experience in customer service or a comparable role. Experience in the microfinance or financial services sector is a distinct advantage.
• Proficiency in Microsoft Office Suite and familiarity with basic CRM tools.
• Demonstrated high levels of empathy, patience, and a strong customer-centric mindset.

How to Apply:

Interested candidates are invited to submit their applications, including a comprehensive Curriculum Vitae (CV), to:

The Managing Director
Victoria Finance Plc
P.O Box 12102
Mwanga Tower Building
New Bagamoyo road, Kijitonyama
Dar es Salaam.

Email: info@victoriafinance.co.tz

Application Deadline: 15th April 2026