Branch Manager - Moshi

Job Requisition ID: R-15975554

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Job Summary

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories:

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

Job Description

Job Purpose

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories:

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

Main Accountabilities and Approximate Time Split

Driving Business Performance (40%)

Implement business strategies to deliver performance and growth as communicated by the Head of Customer Network.
Drive branch performance against key performance standards in areas including: balance sheet growth, sales growth and income contribution, cost performance, credit management, employee satisfaction, customer experience, operational risk and control rigor management.
Provide clear direction to branch staff on the Retail and Business Banking business objectives.
Establish relationships with key clients or business influencers in the local area.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved.
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Head of Customer Network.

People Management and Development (30%)

Develop and communicate an annual plan to optimize resources (Financial, human and physical).
Prepare a resource and capacity plan for the branch.
Build and develop a high-performing team.
Maximize performance of the branch team members.
Drive employee development and engagement.
Conduct effective performance management for direct reports.
Monitor and ensure that all Branch Key Performance Indicators are achieved.
Share knowledge, experience and best practice with branch team members.
Create an empowering environment for direct reports.
Effective resource management/planning.
Initiate HR processes for direct reports when required.
Acts as escalation point for grievance cases within the branch.
Pursuing own development to increase personal effectiveness.

Compliance Management (15%)

Ensure the branch operates in a compliant manner.
Monitor branch operations and control performance.
Report all incidents within the branch.
Sign off all budgeted branch expenses.
Sign off all dormant accounts.
Hold cost center for network related non-branch expenses.

Customer Service Management (15%)

Understand and articulate aggregated feedback at branch level.
Ensure high-quality, knowledgeable service levels in branches.
Build a motivated, committed and focused Branch teams.
Ensure branch service excellence.
Ensure all customer contact points in the branch are of the highest service standard.

Risk and Control Objective

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.

Understanding of own role in the end-to-end processes.
Adhere to Absa’s policies and procedures.
Report all risk events / incidents / issues.
Proactively look for ways to improve the control environment.
Continuous and proactive engagement with regulatory bodies, unions where applicable.
All mandatory training completed to deadline.

Technical Skills / Competencies

Leadership, people management, coaching and team building skills
Strong communication and Presentation
Excellent relationship building skills
Good networking skills
Strong problem-solving skills
Business Acumen/Business Awareness
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management and planning.
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience

Essential

University degree in a relevant discipline or relevant experience
At least 5 Banking / Financial Services experience
Business understanding and management experience
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management
Hands-on experience of sales management
People management experience of big teams
In-depth knowledge of banking products
Detailed working knowledge of operational and credit risk policies and procedures
Good working knowledge of people’s policies and procedures
Thorough understanding of the banking industry practices and regulations
Well informed on general economic, political and business environment.
Up-to-date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g. Flexicube

Absa Values

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Bachelors Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)