• Generate new business via sales promotions and in-branch contacts and build relationship with existing customers.

• Active participation in the RC Shared distribution strategy to execute branch action plans for meeting revenue and cost targets

• Deliver the banks “wealth partner” value proposition to customers, via the “plan, build and protect” methodology

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls, and procedures of the Bank

Key Roles and Responsibilities

SERVICE:

• Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market.

- Key customers

- Telesales

- handling complaints

SALES:

• Sales meetings (staff/customers)

• Customer visits (current / potential)

• Telesales

• Pipeline management

• Trucking funds movement

Customer Charter

Ensure support bank customer charter strategy

Administration and Operational

- Review and act on MIS reports

- Check suspense accounts balancing

- Check cash reconciliation and ATM reconciliation

- People management

- Team building exercise

- leave Mgt

• Ensure compliance with

a)      “Guidelines and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening and “Guidelines  and Procedures on Cross-Border Account Opening Referral” issued by Group Business and Operations Risk

b)      controls and procedures on “Know Your Customer” and Customer Due Diligence introduced to address money laundering prevention and compliance risk

c)       “Guidelines for the submission of Suspicious Transactions Reports” issued by Head Legal & Compliance/ Country Money Laundering Compliance Officer

d)      Ensure compliance and implementation of CDD & AML guidelines in relation to Money Laundering Prevention as specified by Group Policy & Standard and local regulations, and adherence to Health and Safety policies.

Qualifications and Skills

·         A sound knowledge of Sales Management, Service Management, Operations Management and an ability to analyze financial data

·         Sound knowledge of Bank Products and Operating procedures

·         Customer focus as a primary function to ensure the highest standards of customer service

·         Leadership and interpersonal skills

·         Computer Literate

·         University Degree or at least 5 years relevant experience

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.