Communications Officer

Job Summary

• Internal Communication: Facilitating effective, timely, and transparent flow of information between management and employees to strengthen engagement, alignment, and organizational culture.
• External Communication: Enhancing NBC Bank’s brand visibility through proactive media relations, public relations, and stakeholder engagement, while protecting the bank’s image and reputation.
• Environmental Monitoring & Issues Management: Identifying, analyzing, and advising on key developments (political, regulatory, economic, social) that may impact the bank’s operations and strategic objectives.

Job Description

​Business Management – 40%

• Develop and implement integrated communication strategies to increase awareness of NBC’s brand, products, services, and business priorities across internal and external audiences.
• Develop and deliver internal communication plans that reinforce company values, strengthen culture, and promote transparency.
• Develop and execute external communication strategies that safeguard and enhance NBC Bank’s corporate image and reputation.
• Work collaboratively with Business Units and leadership teams to create consistent, targeted, and impactful communication messages.
• Support Business Units by driving communication awareness on products, policies, governance, business opportunities, and operational updates.
• Create high-quality corporate communication materials (articles, newsletters, bulletins, website content, press releases, speeches).
• Deliver an active social media and website management plan, ensuring timely, accurate, and engaging digital communication. 

People Management and Development 20%

• Research and advise management on key business challenges, risks, trends, and environmental factors affecting business goals.
• Support internal capability development by providing communication guidance, coaching, and tools to business teams.
• Develop communication content for staff engagement platforms and programs (e.g., intranet, internal newsletters).
• Develop communication materials demonstrating the impact of NBC’s CSI programs, ensuring effective visibility of community initiatives.
• Ensure personal continuous professional development by keeping abreast of new communication trends, technologies, and emerging best practices.

Customer Service Management 20%

• Manage NBC Bank’s crisis communication plan, including early warning systems and response mechanisms.
• Build and maintain strong public relations and media relations to enhance visibility and positive stakeholder perception.
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• Provide regular analysis and intelligence reports on government, political, legislative, and regulatory developments affecting the bank.
• Support commercialization and communication of NBC Dodoma Marathon and its related properties each season.
• Coordinate quarterly Town Halls with the CEO or designated senior executives to drive engagement and alignment.
• Work with subsidiaries and product units to develop integrated communication and marketing strategies for both existing and new products/services. 

Change Management 20%

• Support communication rollout for major organizational changes, including structural, technological, or process transformations.
• Communicate strategic changes to branch teams and ensure alignment on new targets, structures, or operating models.
• Comply with all corporate policies, procedures, and mandatory compliance training requirements.
• Drive adoption of new communication systems, tools, and processes across the business

Education and Experience Required

• Bachelor’s degree in communications, Public Relations, Journalism, Marketing, Economics, or related field.
• Master’s Degree in a related field is an added advantage.
• Minimum of 3 years’ experience in corporate communications, public relations, digital communications, or media.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Experience working in financial services, corporate sector, or media is an added advantage.

Knowledge & Skills

• Communication & Presentation Skills
• Stakeholder Management
• Customer Experience Orientation
• External Market Awareness
• Negotiation & Influencing Skills
• Crisis and Issues Management

Competencies

• Performance Management & Delivery
• Budget Awareness and Cost Management

Qualifications

Bachelors Degrees and Advanced Diplomas - Marketing, Creative and innovative thinking (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Effective communication - Basic (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Marketing Management (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development)