Customer Experience Executive

Job Summary

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Main accountabilities and approximate time split:

• Welcome customers as they arrive into the banking hall with a warm and pleasant disposition
• Provide customers and visitors with useful information on banks products and services
• Guide and manage customers seamlessly within the banking hall, ensuring TAT is achieved
• Effectively educate and guide the customers to enhance the usage of the bank¡¦s alternative delivery channels
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• Provide support for security guards in queue management
• Act as the "Quality Control Officer" with respect to ensuring that the branch is clean and well maintained.
• Report all perceived negative/suspicious observations to the Customer Experience Unit for resolution.
• Support the customer service desk at all times, ensuring that customers are continually delighted.
• Any other task as may be assigned by the Branch Manager/Customer Experience Unit

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)