New Vacancy: Customer Technical Support Agent

Let's grow together and become our Customer Technical Support Agent!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Diagnose and troubleshoot technical issues (internal, network, devices, etc.).

• Log and track all customer interactions and issues in the systems.

• Escalate complex or unresolved issues to the relevant departments.

• Follow up with customers to ensure issues are fully resolved from an end-to-end process.

• Provide clear guidance and instructions to customers in simplified terms.

• Monitor service performance and report recurring issues.

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• Maintain a high level of customer service and professionalism at all times.

Required Qualifications:

• Degree in IT, Telecommunications, or a related field.

• 1-2 years of experience in a technical support field or ISP.

Competencies:

• Communication and interpersonal skills.

• Time Management.

• Customer-Focused mindset.

• Fluent in both English and Swahili (Written and spoken).

Only shortlisted applicants will be contacted.

How to Apply:

If this description corresponds to you, grow with us by applying before May 15, 2026.