Scope of the Position

The Director of Operations is responsible for the overall planning, and execution of all Fund’s operation functions. Reports to the Director General.

Key duties and responsibilities

v  Manages the Directorate of Operations by formulating short and long-term work programs for the Directorate and supervising the implementation of such programs;

v  Formulates for the Board's approval the Fund’s operating regulations, policies and procedures to guide the registration of members, collection of contributions and administration of bene­fits to members and take measures to ensure that such regulations, policies and procedures are adhered to;

v  Maintains proper and up-to-date records and statistics of members and their contributions;

v  Facilitates the carrying out of actuarial studies and advise the Director-General on the implications of the results of such studies; 

v  Establishes service standards in the administration of benefi­ts and assist Regional Managers in meeting those activities; 

v  Advises the Director General through on all matters pertaining to compliance and bene­fit administration and ensure that both are appraised of opportunities and threats that have bearing on the operations of the Fund; 

v   Prepares periodic reports outlining the performance of the Directorate and the status of the Fund’s operations;

v  Performs such other related duties as may be assigned by the Director-General from time to time.

The following distinct areas of expertise and experience are required:

• A Master’s Degree in Social Science preferably in insurance, Business Administration, Social Security Administration, Management or equivalent qualifi­cations;

• A minimum period of twelve (12) years of relevant work experience, ten (10) of which in a senior managerial position in a reputable organization.

• Strong leadership skills;

• Excellent communication skills;

• Project Management skills.