Head of Technology and Operations

Duties & Responsibilities:

• Develop and execute the bank’s IT strategy in alignment with business goals
• Oversee the implementation, maintenance, and enhancement of banking systems, including Core Banking System, Digital lending platforms, and payment systems
• Manage IT security, Data protection, disaster recovery, and business continuity planning
• Ensure compliance with industry best practices and regulatory requirements for IT governance
• Maintain vendor relationships for banking systems, ensuring service-level agreement (SLA) compliance
• Drive automation initiatives to enhance operational efficiency, with a focus on credit processes, reporting, and customer experience
• Oversee Back Office/ Call Centre operations, ensuring timely issue resolution, compliance, and process efficiency
• Conduct process mapping and workflow optimization to drive efficiency and cost-effectiveness
• Ensure accurate and timely authorization of banking transactions, including SWIFT, TISS, and digital channels
• Collaborate with risk and audit teams to enhance fraud detection, AML/KYC compliance, and regulatory reporting
• Monitor key operational KPIs and implement improvements as needed.
• Ensure procurement processes adhere to bank policies, securing quality products and services at optimal costs
• Conduct bid analysis, vendor negotiations, and contract management to ensure cost efficiency and service reliability.
• Oversee Vendors/Suppliers selection, evaluation, and SLA compliance jointly with Internal Audit/Risk units.
• Manage procurement budgets and optimize purchasing processes to support operational needs
• Lead, mentor, and develop a high-performing teams across IT, Back Office Operations, Customer Support Centre Procurement and Administration
• Conduct periodical performance evaluations, career development planning, and succession planning

Requirements and Baseline Skills

• Bachelor's degree in Computer Science, Information Technology or a related field. A Master’s degree/certifications will be an added advantage
• Minimum 5 years of experience in banking or financial institutions, with at least 3 years in a senior managerial role overseeing IT and/or operations
• Strong knowledge of Core Banking Systems (CBS) and digital banking platforms
• Strong knowledge of Database Management Systems (DBMS) such as MySQL, MS SQL Server
• Experience with Unix/Linux operating systems for system administration, troubleshooting, and performance tuning
• Experience with IT security, cybersecurity frameworks, and regulatory compliance
• Knowledge of banking operations, Back Office processes, and payment systems (SWIFT, TISS, mobile banking)
• Strategic thinking with strong problem-solving and analytical abilities
• Excellent communication, stakeholder management, and negotiation skills
• Ability to lead cross-functional teams and drive performance
• Strong attention to detail, organization, and ability to work under tight deadlines

Send your letter and CV to career@smfb.co.tz

Deadline 11th March, 2025