Hotel Receptionist - Hospitality Industry

HR World Limited, on behalf of our client, is seeking to recruit a Hotel Receptionist with prior hotel experience to manage front desk operations and deliver excellent guest service.

Key Responsibilities:

• Greet and welcome guests in a courteous, professional, and friendly manner.
• Manage check-in and check-out procedures in line with hotel standards.
• Handle guest inquiries, reservations, cancellations, and room allocations efficiently.
• Answer and direct phone calls, emails, and other correspondence promptly.
• Maintain accurate guest records and update booking systems accordingly.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Handle guest complaints or issues professionally and escalate when necessary.
• nafasi za kaziProcess payments, issue receipts, and manage basic billing activities.
• Maintain a clean, organized, and presentable reception area at all times.

Qualifications and Experience:

• Diploma or Certificate in Hospitality, Hotel Management, Front Office Operations, or a related field.
• Minimum of 2 years’ experience as a Receptionist in a hotel or hospitality environment.
• Good knowledge of hotel reservation systems and front office procedures.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving skills.
• High level of integrity, confidentiality, and professionalism.

How to Apply:

Interested candidates may send their CVs to career@hrworld.co.tz before 20th January 2026. Only successful candidates will be contacted.