Hotel Supervisor - Full-Time Position at Elephantohotel

Location: Zanzibar

Position Type: Full-Time

Reports To: General Manager

Key Responsibilities:

• Monitor and coordinate daily activities across departments (Front Office, Housekeeping, Food & Beverage).

• Ensure smooth workflow and adherence to operational procedures.

• Address operational challenges promptly to avoid service disruption.

• Ensure high levels of customer satisfaction and service quality.

• Handle guest complaints and resolve issues efficiently.

• Support VIP guest handling and special requests.

• Supervise, guide, and support frontline staff during shifts.

• Inspect rooms, public areas, and service delivery standards regularly.

• Act as a communication link between departments and management.

• Report operational performance and incidents to senior management.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Public Administration, Human Resource Management, or a related field.

• Minimum of 2–5 years of experience in hotel operations.

• Experience in a luxury or five-star hotel is an added advantage.

• Strong supervisory and interpersonal skills.

How to Apply:

Send your CV and Cover letter, clearly titling the position you are applying for, to Elephantohoteloffice@gmail.com.

Application Deadline: April 27th, 2026, 00:00 HRS

Only shortlisted candidates will be contacted.