ICT Support

Job Reporting To Manager: Manager Open Banking Technologies

Location: CRDB HQ

Job Purpose

The purpose of the job is to effectively be responsible for Open Banking Technologies System administrator, first level support and provide details to second level support day to day for Open Banking Technologies/ESB, Enterprise Service Bus services; GePG Services, BOT/TIPS Services, Channels services, Partner Services and API Integrations

Responsibilities

• Provide technical support and monitoring of the Open Banking Technologies.
• Provide 24-hour on-call support and supervise day-to-day support of these systems.
• Document and analyze technical specifications for changes and projects.
• Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
• Execute System integration testing and subsequent implementation of system upgrades, hotfixes, and patch releases.
• Coordinate interventions by vendors.
• Communication with all key stakeholders
• Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform backup operations, ensuring all required file systems and data are successfully backed up to the appropriate destination(s).
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•  Perform regular file archival and purge as necessary.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users.
• Team player and able to work with minimum supervision.
• Innovative and enterprising in identifying and accepting change opportunities effectively forecasting the impact of change and advising/implementing interventions to mitigate risk.

Knowledge, Skills, Qualifications, and Experiences Required for The Role

• Degree or equivalent degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering, or equivalent relevant IT degree from a university with a reputable curriculum.
• At least one professional qualification in ITSM related area (i.e. ITIL)
• Experience Required
• Experience an ICT role in a bank of similar size and scale.
• At least 1 years of experience in supporting integrations in organizations of similar size and scale.
• Experience and ability to work effectively in a dynamic, collaborative.
• Knowledge required.
• Technical knowledge of Open Banking solutions
• Good knowledge of operating systems such as Windows, Launcher and Linux.
• Good knowledge of Databases; Oracle, SQL Server, and PostgreSQL
• SLA and vendor Management skills.
• Interactions with vendors, contractors, and other stakeholders
• Strong interpersonal, and communication skills.

Deadline 30th Dec 2023