Key Account Manager - Government (Dodoma)

About the job

Airtel Tanzania PLC wishes to recruit for a Key Account Manager - Government.The role reports to the Head of Public Sector Sales in Business Enterprise Department. The Incumbent will be responsible to Acquire quality business customers to contribute towards the Organisation’s acquisition targets for Gross Adds – Voice (postpaid/Manual top)/ Data – Fixed and mobile. Acquisitions from competition and new entrants in the market.

Role Holder duties will include but not limited to:

1. Grow revenue push the acquisition of new Business from the public sector
   • Increase the public sector accounts revenue by 30% year on year through farming and hunting.
   • Maintain Public sector accounts revenue contribution to the entire Business Enterprise at 40%
2. Capture Businesses from Competition/ new entrants in the market.
   • Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors.
   • Plan Effective and Call Plans
   • Understand the needs of the prospective customers.
   • Create and do sales presentations to match company’s products/services with identified needs.
   • Provide solutions to products/services through face-to-face contact.
   • Write and follow up on Tenders and proposals.
   • Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts.
   • Maintains sales records and prepares sales reports
3. Increase share of wallet
   • Maximising the number of products and services sold to the existing by introducing solutions.
   • Alerts client to new or improved product/services
   • Contacts and visits existing customers to determine needs
4. Minimize debts
   • Work with contact person and proactively keep the account debts to a minimum.
   • Be innovative
5. Minimize churn at account level.
   • Suggest products and or services to be developed with marketing department.
   • Determine ways to differentiate from competitors.
   • Work with management to identify up sell opportunities.
   • Maintain a regular schedule of contact.
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   • Cement relationship with clients
   • Assist marketing with design and promotional strategies
6. Managing Key Accounts
   • Develop, implement, and control account development plans to maximize new and repeat sales from the accounts.
   • Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, to maximize awareness and use of our service.
   • Ensure that all customer information is entered accurately and in a timely fashion on to the selected Airtel customer database
7. Customer Retention
   • To achieve agreed retention targets within an existing Government sector account portfolio.
   • To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with Airtel capabilities.
   • To be the central point of contact for all public sector Account sales related issue within the customer portfolio and the conduit for customer communication for all other service-related situations

Academic and Qualifications and Experience:

• University degree in business, sales, marketing, or equivalent qualification
• 3- 5years’ experience on Public Sector Sales
• Experience from Banking, Financial Services and Insurance in Sales or Business Development
• Able to operate in a performance driven organization
• Proficient in English and Swahili
• Excellent Negotiation Skills

Competencies and Behavior:

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need