Manager - Controls

General Information

The Manager – Controls position is a critical role within the bank, reporting directly to the Head of Internal Controls. There is one vacancy available for this role. The primary purpose is to oversee a specific operational function, ensuring the accuracy and integrity of processes such as customer data transfers or financial transaction batches through robust quality checks and assurance processes. This role focuses on monitoring performance, maintaining compliance with banking operations standards, and preventing errors to support a positive customer experience and the overall stability of the bank’s operations.

Main Duties and Responsibilities

The Manager – Controls will be responsible for the following key duties:

• Process Monitoring & Control: Oversee and monitor daily individual and batch processes within the bank’s operations to ensure all transactions, data transfers, and operational tasks are completed accurately and efficiently.
• Quality Assurance: Implement and enforce quality assurance processes to identify, prevent, and resolve errors or inconsistencies in batch/process outputs, ensuring alignment with the bank’s standards.
• Compliance: Ensure all individual and batch operations comply with internal policies, regulatory guidelines, and industry best practices to maintain operational integrity and safety.
• Performance Management: Analyze the performance of batch processes, identify areas for improvement, and implement strategies to enhance efficiency and reduce errors.
• Reporting & Documentation: Generate regular reports on individual and batch process performance, issues, and resolutions, and share these with management and other relevant stakeholders.

Knowledge, Skills, and Experience

To succeed in this role, candidates must possess the following qualifications and skills:

• Banking Operations Background: A strong understanding of banking operations, products, and procedures is essential.
• Analytical & Reporting Skills: The ability to analyze data from batch/transaction processing, identify trends, and prepare comprehensive reports is crucial.
• Communication Skills: Excellent communication skills are needed to clearly explain issues and findings to team members and management.
• Teamwork & Leadership: The ability to work collaboratively with other departments and potentially manage a team of quality assurance professionals.
• Attention to Detail: A meticulous approach to reviewing and verifying batch/processing data and processes is paramount to prevent errors.

Education and Work Experience

• Education: A degree in accounting, finance, or a related business field from a recognized university.
• Work Experience: A minimum of 4 years of experience in bank operations, audit, internal control, compliance, risk management, or a related field, with at least 1 year at a supervisory level.

Application Process

To apply, please submit your application quoting the job title “Manager – Controls” in the subject field to: TZRecruitment@equitybank.co.tz. Application Deadline: 10th October, 2025.