Job Purpose

Manage and direct staff in the Rehabilitation and Recoveries function to ensure the effective and efficient recovery of the total arrears across all portfolios and achieve deliverables in terms of agreed strategy; develop and maintain relationships with other functions of the Standard Bank Group as well as other stakeholders

Key Responsibilities/Accountabilities

Credit Risk Management 

Establish a centralized, integrated and seamless rehabilitation and recoveries model that supports the business objectives of the Credit function
Ensure compliance with statutory, regulatory and supervisory requirements to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters
Report any breaches and exposures to the business unit head and/or the Division's Regulatory Compliance Officer

Strategy Management

To design, implement, monitor and maintain a long-term strategic plan for Tanzania Rehabilitation and Recoveries together with a short, medium and long-term execution framework o support this vision
Create and sustain a core competency in strategic Rehabilitation and Recoveries methodologies that enables sound collections management
To manage and control Rehabilitation and Recoveries strategies and campaigns within the Rehabilitation and Recoveries environment with the aim of maximising collection effectiveness and efficiency

Operational Management

Ensure that the correct level of specific debt provision is raised in line with regulatory requirements and the Bank's internal procedures as well as ensuring that all set targets for the reduction/recovery of debt are met
Control and maintain provision adequacy at the correct levels
Reduce forward, roll rates and prevent accounts from moving into impairment bearing brackets

People Management

Establish an effective Rehabilitation and Recoveries team, ensuring that all the required functions are adequately and timely addressed
Ensure capacity planning and succession planning is in place
To assist Human Capital with the implementation of HC policies and people management practices such as resourcing, equity and performance management

Partnership

Build a sound and effective partnership model with the Head of Credit and other executives in Standard Bank

Preferred Qualification and Experience

3-5 years experience in managing a Rehabilitation and Recoveries unit
3-5 years experience in a Retail risk management environment
Business-oriented or Legal post-graduate qualification (e.g B.Comm, LLB)

Knowledge/Technical Skills/Expertise

Sound and thorough knowledge of Credit Risk management policies and procedures
Ability to identify adverse trends and implement corrective tactics timeously
Sufficiently computer literate to understand how systems can be leveraged to optimize business returns
Knowledge and understanding of the regulatory environment governing financial services in the Personal and Business Banking markets