Mining Technical Communicator

Industry: Automotive

HR World Limited, on behalf of our client, is seeking to recruit a skilled Mining Technical Communicator. This role is crucial for providing technical support, managing product issue communication, and ensuring seamless coordination between service operations, mining sites, and equipment manufacturers.

Key Responsibilities:

• Provide comprehensive technical support to service operations, mining contracts, and customers.
• Serve as the primary liaison between internal support teams and equipment manufacturers regarding mining product issues.
• Conduct regular travel to mining sites to offer on-site support and ensure effective communication of technical challenges.
• Produce and distribute monthly product problem reports to senior management.
• Act as the main point of contact for all unresolved technical queries, providing timely solutions using technical systems and documentation.
• Prepare detailed failure analysis reports and other essential technical documentation.
• Escalate unresolved issues through appropriate technical reporting systems and ensure diligent follow-up.
• Submit incident reports and maintain accurate tracking of all technical issues.
• Support warranty and goodwill negotiations concerning product problems.
• Monitor system submissions and follow up proactively with relevant teams.
• Provide necessary system access support and technical tools as required.
• Identify and implement continuous improvement initiatives within mining service operations.
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• Support the rollout of improvement projects and document their performance outcomes.
• Coordinate rework programs, including tooling, materials, and execution with site teams.
• Deliver technical training to staff on reporting systems and best practices.
• Support training departments by providing technical expertise and product knowledge.
• Participate in new product and system implementations across service departments and sites.
• Mentor and train new technical staff on systems, processes, and communication practices.
• Ensure strict compliance with safety standards and customer site safety policies at all times.

Qualifications:

• A Technical Degree or equivalent qualification in Mechanical, Automotive, or a related field.
• A minimum of 10 years of experience in mining service, technical support, or a similar role.
• Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
• Proficiency in reading and interpreting electrical and hydraulic schematics and technical manuals.
• Knowledge of technical systems and service platforms.
• A strong understanding of vehicle electrics, hydraulics, and transmission systems.
• Proficiency in Microsoft Office and computer systems.
• Experience in technical communication and team supervision is considered an added advantage.

Interested candidates are invited to send their CVs to career@hrworld.co.tz before 11th April 2026.

Only successful candidates will be contacted.