Role purpose: 

• Overall accountability for Network Performance for all technologies 
• E2E KPI tracking for all technologies 
• Conduct quarterly drive test as per regulatory requirement
• Prepare both regulatory and group Network Performance reports 

Key accountabilities and decision ownership 

• Develop KPI tracker for all elements CORE, Transport and Radio Network
• Ensure best practice set of features are implemented in the network as per EWL
• Manage E2E network incidents like outages, degradation with proper RCAs
• Proactively determine the gaps from the MS team on addressing network quality and ensure consistency on reporting 
• Work with engineering and operations teams on delivering the anticipated network quality
• Conduct quarterly Benchmarking Drive Test and produce reports for Regulatory submission
• RAN parameter audit and KPI performance reconciliation
   

Core competencies, knowledge and experience Long Description

• Excellent analytical and logical reasoning skills translated from Key Performance indicators 
• Excellent programming skills
• Strong stakeholder management skills like TCRA, suppliers etc 
• Ability to proactively detect faults
• Ability to manage customer complaints 
• Able to challenge the status quo

Must have technical/professional qualifications: 

• 3+ years’ experience industry or functional experience.
• Bachelor degree in Engineering, Telecommunications, Computer or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the organization 
• Cloud and big data knowledge as an added advantage 
• Project knowledge and experience would be advantageous.