Network Support Engineer
Computer Centre Tanzania Ltd
Job Description
Title: Network Support Engineer
Responsibilities:
Installing and configuring client network and security solutions.
Responding to client IT support requests.
Networking and security pre-sales support
Solution presentation to clients
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Maintaining good client relations.
Tracking and managing work records.
Compiling and sending reports as per schedule
Carry out and do certifications as assigned
Problem escalation where applicable
Key Deliverables:
Customer satisfaction
Presales configurations
Assigned project execution
Reporting
Bachelor`s Degree in Information Technology or related field of study
Application mode. Kindly send your CV to Egnesia.Mosha@cctz.co.tz