Internship Opportunity – NOC Support

Company: Zanlink

Department: Customer Support / Network Operations Center (NOC)

About Zanlink

Zanlink is a leading Internet and digital solutions provider in Zanzibar, delivering reliable connectivity and technology solutions to residential, SME, corporate, hospitality, and government sectors. As part of our continued growth and commitment to developing local talent, we are inviting motivated and passionate young professionals to join our team as NOC Interns.

This internship is designed to provide hands-on technical and customer support experience within a dynamic ISP environment. Successful candidates demonstrating strong performance, discipline, and commitment will be considered for permanent employment opportunities within the company.

Key Responsibilities

• Monitor network performance and service availability

• Respond to customer technical inquiries and complaints

• Escalate technical faults to the relevant engineering teams

• Assist in troubleshooting internet connectivity and network-related issues

• Log and update trouble tickets accurately within the system

• Follow up with clients to ensure timely issue resolution

• Support field engineers and internal teams where required

• Always maintain professional communication with customers

• Participate in shift operations, including weekends and holidays, where necessary

Academic Qualifications

• nafasi za kaziDiploma or Bachelor’s Degree in Information Technology, Computer Science, Telecommunications Engineering, or related fields

Recent graduates are highly encouraged to apply.

Skills & Competencies

• Basic understanding of computer networks and internet technologies

• Knowledge of routers, Wi-Fi, TCP/IP, and fiber connectivity is an added advantage

• Good communication and customer service skills

• Strong problem-solving abilities and willingness to learn

• Ability to work under pressure and within a team environment

• Good computer literacy and reporting skills

• High level of discipline, professionalism, and accountability

What We Offer

• Practical hands-on experience in a leading ISP environment

• Exposure to real-time network operations and customer support systems

• Professional mentorship and technical learning opportunities

• Opportunity for long-term career growth within the company based on performance

How to Apply

Interested candidates should submit:

• Updated CV

• Academic certificates/transcripts

• Application letter

to: yona.ngeleja@liquidtech.co.tz

Subject Line: Application – NOC Support Intern

Application Deadline: 23rd May 2026

Only shortlisted candidates will be contacted.