Process Analyst NMB PLC Dar es Salaam, Tanzania
13th December 2023

Job Purpose:

The Business Process Analyst (BPA) will report to the Manager, Business Process Management & Quality Assurance. BPA will play a crucial role in identifying opportunities to improve operational efficiencies, enhance customer experiences, and drive business results per the organization's short term and long-term plans. This position will work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.

Main Responsibilities:

  • Conduct a thorough review of existing banking processes, and develop new ones in line with policies, operational manuals/guidelines, and different bank regulations.
  • Conduct end-to-end analysis of existing business processes, analyze process gaps and inefficiencies, and recommend actionable solutions for process improvement.
  • Develop detailed process maps and related documentation.
  • Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
  • Gather and analyze data to support business cases and action plans.
  • Provide data-driven recommendations to senior management on process and operational improvements.
  • Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
  • Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives to implement new processes.
  • Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
  • Support the implementation phase and monitor the effectiveness of new processes.
  • Assist in developing change management plans to ensure a smooth transition of new processes.
  • Monitor the impact of changes on the organization and make necessary adjustments.
  • Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
  • Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.

Knowledge and Skills:

  • Strong analytical, problem-solving, critical-thinking skills, and organizational skills.
  • Proficient in process improvement and mapping tools such as Visio, Lucid chart, DMAIC etc.
  • Advanced Excel skills and familiarity with data analysis software.
  • Project management skills as project manager, Business analyst or project team member.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced environment.

Qualifications and Experience:

  • Bachelors degree in business administration, management, Banking, Finance or related field
  • 3-5 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
  • Experience working with business processing models, Process Design, Requirements Management, and Project Management
  • Experience working with re-engineering tools, methods, and techniques.
  • Project management certification and Lean Six Sigma Certification is a plus.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.


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