Quality Assurance Supervisor

JOB PURPOSE

You are overall responsible to ensure that business is achieving 100%  KYC compliance as per the regulatory requirements and internal policies and procedures. 

Core Responsibilities

• Lead Quality Assurance Team for the KYC compliance and ensure adherence at 100% compliance with the registration processes and procedures at all times
  
• Conduct end-to-end reviews of KYC information submitted by registration team for accuracy, completeness, and validity. 
  
• Develop methodology for the testing of registered customers on sample basis 
  
• Lead the management of third parties Service Level Agreements (SLAs) and Key performance indicators (KPIs) with regard to the registration process 
  
• Prepare  daily KYC quality assurance reports based on the daily activations and the performed tests
  
• Pro-actively review policy and procedures to enhance the KYC process, in consideration of both regulatory and internal controls requirements 
  
• ajiraEngage relevant units including third parties providing registration services regarding findings and work closely to discuss core issues and remediation.
  
• Liaise with key stakeholders, such as technical, customer operations  to ensure issues are escalated in a timely and efficient manner
  
• Follow-up on the rejected registration and ensure compliance is adhered to by the registering agents

Qualifications and Experience 

Bachelor’s Degree (or equivalent) in law, Economics, Business Administration, or related field. 

5 years’ experience in similar or related roles.

Experience in the provision of External Audit, Risk Management in the Audit or banking sector of about 5 years will be an added advantage. 

Ability to produce accurate and timely information in a highly dynamic work environment.

Good report writing skills.

Ability to communicate, influence, and be a team player.

Capacity to synthesize broad ideas into simple concepts to articulate proper communication
to multiple audiences

Strong interpersonal and ability to work effectively with a wide range of teams and people

Ability to manage and prioritise workloads in line with the registration targets