Background

The Tanzania Electric Supply Company (TANESCO) is focusing on increasing the outreach and service quality of its Energy products for Tanzanian people. Next to its current passion as a leading provider of electricity is to be more efficient customer focused utility for Tanzania and beyond. The Company has the largest electricity generation, transmission, and distribution network in Tanzania. In order to reach its goals, the Company will, in the coming years invest heavily in its generation, transmission and distribution network, it's business systems and human capital.

TANESCO now invites internal & external applicants who are qualified, self-motivated, honest, hardworking and committed individuals to fill the under-mentioned posts below:
Specific attributes for the Positions to be filled:

All Candidates must:

❖ Have a good performance track record

❖ Demonstrate the highest degree of integrity

❖ Be capable of delivering excellent results while working under pressure with tight deadlines.

❖ Good communication skills, creative and innovative

❖ Good team player

❖ Be self-driven and capable of working with minimal supervision;

❖ Must be computer literate

SPECIFIC PERIOD EMPLOYMENT ( TWELVE MONTHS CONTRACTS)

POSITION: RADIO AND TELEPHONE OPERATOR (07 POSTS)
REPORTS TO: REGIONAL CUSTOMER RELATION OFFICER
REPORTING OFFICE: DODOMA (2), MOROGORO (5) REGIONS.

POSITION OBJECTIVE

Responsible to attend all customer calls in a polite, customer friendly and professional manner whilst
resolving Simple service and ensuring that call Centre activities run smoothly.

DUTIES AND RESPONSIBILITIES:

a. Identify Problems and escalate complex issues to your supervisor
b. To ensure all Temporary break down are recorded on time and referred to respective emergence team
c. Respond to all calls from head office regarding customer issues
d. To receive calls from customers and relay information to the recipient staff clearly, timely and perfectly
e. To register all customer complaints in the special register
f. Proper recording of time used to restore/repair/respond to customer complains/breakdowns
g. Answering customers queries and give clear clarification to the customers

KEY KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED FOR THE JOB

Certificate in Marketing, Public Relations or equivalent from any recognized institution.
Certificate of Secondary Education (Form IV or VI).
Certificate of Basic Computer Application.

REMUNERATION

An attractive compensation package will be offered to the successful candidates.

HOW TO APPLY

Qualified and interested candidate may apply by sending a detailed application letter clearly stating why you should be considered for the position and how you will add value to the company.
All Applications must be accompanied with a detailed curriculum vitae, copies of relevant certificates, testimonials and contacts of three referees.
Application letters should clearly state the candidate’s name, secondary examination index number and year of examination appearing in the attached academic certificates.
Applications should be sent to address of a respective reporting office where the advertised position(s) exist(s). Address for each reporting office is indicated in the table below:

IMPORTANT NOTICE TO ALL APPLICANTS:

❖ First appearance: 1 st APRIL, 2019
❖ Deadline for submission of applications is 15th APRIL, 2019
❖ Applicants must include reliable phone numbers for effective communication.
❖ All Applicants who will not be invited for an interview should consider themselves unsuccessful.
❖ Please note that phone calls or any kind of soliciting for these positions by applicants or relatives will automatically lead to disqualification.
❖ Never pay to have your application considered. Any call requesting payment for any reason is a scam. If you are requested to make payment for any reason please contact our Communication Office through 022-2451130/38, info@tanesco.co.tz or communications.manager@tanesco.co.tz.
Applications shall be sent to:

SENIOR ZONAL MANAGER,
CENTRAL ZONE,
TANESCO – HEAD OFFICE AND REGIONAL BUILDING ,
2ND FLOOR, ROOM NO. 25
DAR ES SALAAM , ROAD
P. O BOX 49,
DODOMA.