Position Title: Receptionist (1 position)

Reports to: Administration and Fleet Manager

Employment Type: Full-time

Job Location: Dar es Salaam

Travel: Not required

Overall Job Function:

The Receptionist is responsible for front desk office duties and ensuring day-to-day administrative issues are done accordingly.

Specific Responsibilities and Duties:  

• Make records for all program dispatches (parcels and mails) via DHL/Post office, hand delivery and courier
• Maintain a log book for all outgoing and incoming program mails and packages
• Maintain the image of the reception and ensure all is in good working order.
• Welcome visitors and handle incoming and outgoing calls, including webinar and conference calls.
• Maintain the sequence of reference number of all outgoing letters and keep copies of all outgoing letters.
• Receive and record all incoming letters, hand-delivered items, and other documents arriving at the front desk.
• Ensure office telephones and fax are working; screen callers and promptly direct them to the appropriate person.
• Coordinate travel for staff and visitors including booking accommodation and flights. Organize and report office maintenance and repair work
• Perform any other tasks assigned by the supervisor.

Qualifications, Knowledge, and Skills:

• Required Education: Bachelor's degree/ Diploma in Business Administration or related field
• Required Work Experience: Minimum 3 years of relevant experience. Must have experience with front desk and customer management.
• Effective communication skills, both written and verbal in both Kiswahili and English.
• Strong organizational and stress management skills.
• Proficiency in Microsoft Office, particularly with Excel.
• Ability to work with little to no supervision.