Receptionist Position at Elephanto Hotel

Location: Zanzibar

Position Type: Full-Time

Reports To: Hotel supervisor

Key Responsibilities

• Welcome guests in a friendly and professional manner.

• Manage check-in and check-out procedures efficiently.

• Verify reservations, payments, and customer details.

• Respond to customer inquiries, requests, and complaints promptly.

• Provide information on hotel services, facilities, and local attractions.

• Ensure high levels of customer satisfaction at all times.

• Handle room reservations and updates accurately.

• Maintain up-to-date booking records.

• Act as a communication link between guests and hotel departments.

• Process payments, issue invoices, and maintain accurate billing records.

Qualifications and Requirements

• Certificate/Diploma in Hospitality Management or related field. A Bachelor's degree is an added advantage.

• Minimum of 2+ years of experience in front office or customer service.

• Experience in a hotel environment is an added advantage.

• Proficiency in computer systems and reservation software.

How to Apply

Send your CV and Cover Letter (titled the position you are applying for) to Elephantohoteloffice@gmail.com.

Deadline: 27th April 2026

Only shortlisted candidates will be contacted.