Relationship Manager

Job Requisition ID: R-15975806

Location: Head Office, NBC, Tanzania

End Date: June 17, 2025

Job Type: Full-Time

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The primary objective is to maximize sustainable economic Profit derived from a portfolio of Central Government, Local Government and Public Institutions Customers via effective Business Development & Risk Management at an individual and team level.

Job Description

Customer Sales and Service (65%)

Grow portfolio value in line with agreed targets.
Generate ongoing referral business from existing customers.
Identify sales and service opportunities and offer appropriate solutions.
Determine the most effective products to meet customer needs and sell them reactively and proactively.
Adopt a commercial approach to cost control and income generation.
Expand assigned portfolios through product optimization and profitable cross-selling.
Achieve customer satisfaction targets by improving standards.
Establish and maintain proactive and regular contact with clients.
Utilize all customer contact processes to understand customer needs.
Provide feedback to clients, even if the query or complaint is unresolved.
Educate customers on new operating models.
Engage the customer and introduce prepared solutions.
Understand and apply relevant governance and compliance procedures.
Maintain customer records and accurate completion of applications and paperwork.
Work with customer service teams, responding to complex requests and complaints.
Work proactively with colleagues to support lead generation.
Promote alternative delivery channels to clients.
Proactively raise the Bank's profile in the local community.
Provide financial advice to existing and new customers.
Maintain Relationship Plans for all customers.
Conduct annual and interim reviews of customers' borrowing facilities.
Conduct annual and interim reviews with non-borrowing customers.
Determine key messages and communication methods.
Deal with and find solutions to customer complaints.
Research, create, and follow up on a target list for potential new business.

Business Management (30%)

Research, create, and follow up on a target list for potential new business.
Identify priority customers using Customer Relationship Planning templates.
Gather information to prepare and assess credit applications (collaboration with Business Analysts, CMAs, and Assistant Relationship Manager Public Sector).
Control and quality of the portfolio, adhering to Risk management guidelines.

People Management (5%)

Day-to-day coaching and development of Business Analysts and Operational Bankers.

Minimum Qualifications

Bachelor's Degree in Commerce or Arts (Economics) or equivalent.
Four years' experience in a customer-facing role.
Two years' experience in a sales and service environment.
Two years' experience in developing and maintaining relationships with high-value customers.
5+ years of general banking experience.

Preferred Qualifications

Two years' experience in Corporate or Business Banking
MBA/Diploma in Banking
5 years general banking experience focusing on corporate or business customers
Knowledge in business risk and opportunities

Technical Skills/Competencies

Relationship skills
Credit Risk skills
General Corporate banking knowledge
Communications skills
Deciding and initiating action
Relating and networking
Persuading and influencing
Analysing
Planning and organising
Delivering results and meeting customer expectations
Following instructions and procedures
Coping with pressure and setbacks

Knowledge, Expertise and Experience

Meeting customers' needs
Personal Organisation
Business awareness
Adaptability
Business development
Decision making
Managing Relationships
Team results
Innovative
Active listening
Analysis and judgment