Relationship Manager, Business Banking

ACB is seeking experienced and dynamic individuals to fill the position of Relationship Manager, Business Banking (RM-BB) at its Arusha and Ubungo branches. This role focuses on managing and growing a portfolio of SME clients, offering tailored financial solutions, and ensuring high levels of customer satisfaction and business growth.

Role Responsibilities

• Driving the growth of SME deposits and loans, both in number and value.
• Recruiting SME clients and cross-selling bank products while maintaining strong business relationships with new and existing customers.
• Developing marketing and deposit mobilization strategies aligned with branch targets and bank strategy.
• Promoting ACB products and identifying business opportunities in the market.
• Formulating strategic plans to achieve lending and deposit targets.
• Managing a select portfolio of high-net-worth customers, including monitoring and controlling credit risk.
• Maintaining acceptable Portfolio at Risk (PAR) and Non-Performing Loan (NPL) levels.
• Ensuring high customer satisfaction and proactive relationship management.
• Implementing account strategies to secure and protect sole banking relationships.
• Tracking market trends and recommending improvements to customer service and product offerings.
• Upholding excellent customer service standards to increase market share and grow the customer base.
• Ensuring strict adherence to governance processes and internal/external compliance standards.
• Following up on non-performing accounts and implementing timely remediation plans.
• Ensuring audit outcomes remain consistently acceptable for SME Banking.
• Adhering to all ACB policies, procedures, and service standards.

Candidate Requirements

• Bachelor’s degree in Commerce, Banking, or Business Administration (required).
• Master’s degree in Business Administration or Banking and Finance (added advantage).
• Minimum of 5 years in a relevant banking role, with at least 3 years in a managerial position.
• Proven experience in sales and business development.
• Strong knowledge of SME banking products and lending cycle management.
• Background in credit underwriting and understanding of local market dynamics.
• Familiarity with banking policies and compliance frameworks.
• Demonstrated ability to manage teams and drive performance.
• Strong interpersonal, negotiation, and marketing skills.
• Excellent analytical and decision-making abilities.
• Sound understanding of modern relationship management strategies.
• Effective stakeholder engagement and organizational skills.
• Ability to develop and articulate business strategies.
• Strong leadership and people management capabilities.

Application Instructions

If you meet the above requirements and are ready for exciting challenges, please submit the following to recruitment@acbbank.co.tz by September 19, 2025:

• A covering letter.
• Your curriculum vitae.