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Relationship Manager – Personal Banking
Akiba Commercial Bank Plc
Job Description
Relationship Manager – Personal Banking
Organization: Akiba Commercial Bank Plc
Based in: Dar Es Salaam
Job Summary
Responsible for promoting sustainable financial solutions to individuals so as to foster economic development of the Nation.
Duties and Responsibilities
Be accountable for the end-to-end process, including acquisition and relationship management of Group Schemes.
Work with branches to create a pipeline of potential companies for Sales, constantly bringing in new names in the pipeline and signing up ready deals.
Act as the contact and liaison point for the companies in their portfolio and arrange for sales and marketing activities in their portfolio of companies.
Act as the point of escalation and resolution for issues from the sales teams in relation to their portfolio companies.
Ensure that vetting of the acquired company has been undertaken through Credit Risk to ensure only quality names are signed up.
Communicate with the Branch Personal Banking Team and branches as a whole on the product offering and requirements for companies in their portfolio.
Manage Product/Proposition briefs to the assigned branches and Branch Personal Banking Team.
Achieve the Sales proposition and product range penetration in acquired companies.
Ensure excellent business relationships and high customer satisfaction levels are in place with all allocated relationships on an ongoing basis.
nafasi za kaziEnsure a seamless end-to-end customer service, from origination up to fulfilment, in the acquired companies.
The Candidate
Qualifications
Degree in Business Administration or related.
Minimum of 3 years in related field.
Experience in Sales and Relationship Management.
Strong selling, presentation and negotiation skills.
Good understanding of credit risk analysis and risk management processes.
Leadership skills—ability to formulate business strategy and articulate it across all levels of the organization.
Service Excellence.
Excellent communication and interpersonal skills.
Application Instructions
Please submit your CV through the email address below not later than 31 July 2026. Closing time: 5:00 PM.
Email: recruitment@acbbank.co.tz
Bank Contacts
Toll Free: 0800 750 336
Email: support@acbbank.co.tz
Website: www.acbbank.co.tz
WhatsApp Channel: Akiba Commercial Bank Plc