Relationship Manager – Personal Banking

Organization: Akiba Commercial Bank Plc

Based in: Dar Es Salaam

Job Summary

Responsible for promoting sustainable financial solutions to individuals so as to foster economic development of the Nation.

Duties and Responsibilities

• Be accountable for the end-to-end process, including acquisition and relationship management of Group Schemes.

• Work with branches to create a pipeline of potential companies for Sales, constantly bringing in new names in the pipeline and signing up ready deals.

• Act as the contact and liaison point for the companies in their portfolio and arrange for sales and marketing activities in their portfolio of companies.

• Act as the point of escalation and resolution for issues from the sales teams in relation to their portfolio companies.

• Ensure that vetting of the acquired company has been undertaken through Credit Risk to ensure only quality names are signed up.

• Communicate with the Branch Personal Banking Team and branches as a whole on the product offering and requirements for companies in their portfolio.

• Manage Product/Proposition briefs to the assigned branches and Branch Personal Banking Team.

• Achieve the Sales proposition and product range penetration in acquired companies.

• Ensure excellent business relationships and high customer satisfaction levels are in place with all allocated relationships on an ongoing basis.

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• Ensure a seamless end-to-end customer service, from origination up to fulfilment, in the acquired companies.

The Candidate

Qualifications

• Degree in Business Administration or related.

• Minimum of 3 years in related field.

• Experience in Sales and Relationship Management.

• Strong selling, presentation and negotiation skills.

• Good understanding of credit risk analysis and risk management processes.

• Leadership skills—ability to formulate business strategy and articulate it across all levels of the organization.

• Service Excellence.

• Excellent communication and interpersonal skills.

Application Instructions

Please submit your CV through the email address below not later than 31 July 2026. Closing time: 5:00 PM.

Email: recruitment@acbbank.co.tz

Bank Contacts

• Toll Free: 0800 750 336

• Email: support@acbbank.co.tz

• Website: www.acbbank.co.tz

• WhatsApp Channel: Akiba Commercial Bank Plc