Retention Analyst

Role purpose: 

Responsible for identifying, analyzing, and mitigating risks associated with the M-Pesa Limited operations. This role plays a critical part in maintaining the stability and integrity of our operations by implementing risk management strategies and ensuring compliance with regulatory standards.

Key accountabilities and decision ownership: 

1.    Risk Identification and Assessment

• Conduct risk assessments to identify potential operational risks.
• Analyze business processes to detect areas of risk and vulnerabilities.
• Develop and implement risk assessment models and frameworks.

2.    Monitoring and Reporting

• Maintain an accurate risk register and report on key risk indicators (KRIs).
• Prepare periodic risk reports for senior management and stakeholders.
• Monitor and analyze risk events, incidents, and loss data.

3.    Mitigation Strategies

• Develop and recommend risk mitigation strategies and action plans.
• Collaborate with various departments to implement risk control measures.
• Ensure timely resolution of operational risk issues.

4.    Compliance and Governance

• Ensure compliance with regulatory requirements and internal policies.
• Assist in the development of risk management policies and procedures
• Facilitate internal and external audits.

5.    Data Analysis and Technology

• Utilize risk management software and tools to analyze data and trends.
ajira
• Foster continuous improvement by leveraging technology and data analytics.
• Support the integration of new risk management systems.

6.    Training and Awareness

• Conduct training sessions to promote risk awareness and a risk-conscious culture.
  Provide guidance and support to staff on operational risk matters.

Core competencies, knowledge and experience:

• Strong analytical and problem-solving skills.
• Proficiency in risk management software and data analysis tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively and build relationships across the organization.

Must have technical/professional qualifications: 

• Education: Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field. Master’s degrees or professional certifications (e.g., FRM, PRM, CFA) are a plus.
• Experience: Minimum of 3-5 years of experience in operational risk management, preferably in the financial services industry.
• Knowledge: Comprehensive understanding of risk management principles, regulatory requirements, and industry best practices.    

Key performance indicators:

• Risk identification and Mitigation efficiency.
• Accuracy and timeliness of risk reporting
• Compliance and incident management