Career with BRAC Maendeleo Tanzania

BRAC Maendeleo Tanzania is part of a leading development organization that started its operations in 2006 in Tanzania, focusing on thematic areas of Agriculture, Youth and Women Empowerment, Food Security and Livelihood.

About the Programme

The MasterCard Foundation in partnership with BRAC International (BI) is implementing an initiative that will create a positive and measurable impact for 1.2 million adolescent girls and young women in 9.5 million People across seven countries in East and West Africa, including Ghana, Kenya, Liberia, Rwanda, Sierra Leone, Tanzania, and Uganda.

There is mounting urgency to support adolescent girls and young women (AGYW) living in poverty, which has been further amplified by the global pandemic. Through this partnership, scalable economic development approaches will be delivered in communities to foster the agency and voice of AGYW. They will have the opportunity to fulfill their aspirations, achieve sustainable livelihoods, and engage in advocacy issues.

BRAC Maendeleo Tanzania is seeking applications from competent, dynamic and self-motivated individuals to fill up the following position.

Senior IT Officer

The purpose of this position will be responsible for providing comprehensive IT support to the Regional Office(s) and branches within the assigned region(s). The position will provide first-level support for hardware, end-user devices, software, internet and network connectivity, and business applications used by the Regional Office, branches, and programme teams. The role will ensure timely issue resolution, user support, and documentation in line with BI Technology standards.

Key Responsibilities:

• Deliver first-line support for all country business applications (BInsight, sbiCloud, Orbit, etc.).
• Coordinate with the Senior Manager, IT to log, monitor, and resolve user issues efficiently.
• Triage complex technical issues that cannot be resolved on-site and escalate them to the appropriate internal teams (e.g. HO IT, product management, program) with detailed documentation and a clear root-cause analysis through Jira.
• Ensure stable and secure connectivity across all offices by managing routers, switches, and wireless access points. Diagnose and resolve network issues promptly.
• Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment. Provide timely technical support to end-users and assist in implementing endpoint protection, antivirus, and patch management solutions.
• Build and maintain strong, positive relationships with end users by understanding their business needs, managing their expectations, and providing exceptional service.
• Act as the primary liaison between the field, program and the Country IT team, ensuring seamless communication and alignment on technology initiatives.
• Maintain accurate and timely records of all support activities, including technical issues, resolutions, and client communication, in our ticketing and knowledge base systems.
• Provide in-person training and support to end-users on application usage and best practices. Assist with the technical onboarding of new employees or clients at their location.
• Establish and enforce IT policies, procedures, and best practices to ensure compliance with global standards and regulatory requirements.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals for safeguarding implementation.
ajira
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Educational & Experience Requirements:

• Holder of a Bachelor’s degree in computer science, Information Technology, or related discipline from a recognized University/Institution.
• 2-3 years of experience in a technical support, application support, or field service role.
• Proven experience with software troubleshooting, software configuration, application error handling and application support.
• Experience working in international NGO/development sector will be highly preferred.
• Familiarity with cloud-based systems, data governance, and digital transformation.

Required Competencies:

• Proficiency in troubleshooting and resolving software application issues.
• Basic understanding of networking principles (TCP/IP, LAN/WAN, firewalls).
• Strong knowledge of operating systems (e.g., Windows, macOS, Linux).
• Exceptional problem-solving and analytical skills.
• Strong interpersonal and communication skills with the ability to explain complex technical concepts to non-technical audiences.
• Strong communication and stakeholder management skills to work across functions and cultures.
• Excellent organizational skills and the ability to manage multiple priorities.
• High level of integrity, accountability, and commitment to organizational values.
• Decision-making ability, balancing technical requirements with business needs and capacity to manage change and foster adoption of new technologies.
• Willingness and ability to travel extensively to client sites.

Employment type:

Salary:

Job Location:

Application Instructions:

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary via the respective job application link.

Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to bimcf.tanzania@brac.or.tz

Please mention the name of the position and AD# BMT 06/2026 in the subject bar.

Only complete applications will be accepted and short-listed candidates will be contacted.

Application deadline:

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment.

We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

BRAC is an equal opportunities employer.