System Analyst

Branch: CRDB Insurance

Number of openings: 1

Employment Terms: Permanent

Job Purpose

The System Analyst is responsible for analyzing business requirements, designing system solutions, supporting enterprise applications, and ensuring successful implementation aligned with organizational goals. The System Analyst will support in delivering system projects, enhancements, and operational stability within the insurance systems environment. The role focuses on requirement gathering, small system developments, integrations, testing, quality assurance, and ongoing application support to ensure efficient operations across core insurance, finance, digital platforms, and third-party integrations.

The position acts as a bridge between business users, vendors, and the ICT team to ensure systems meet operational, regulatory, and performance requirements.

Principle Responsibilities

• Gather, analyze, and document business requirements from underwriting, claims, finance, operations, and management teams.

• Prepare Business Requirement Documents (BRDs), functional specifications, process flows, and user stories.

• Support project planning, task tracking, and coordination with vendors and internal teams.

• Perform gap analysis and recommend practical system solutions.

• Follow change management procedures and documentation standards.

• Implement small system enhancements, configurations, reports, and automation tasks.

• Support customization of the core insurance system, ERP, and digital platforms.

• Assist in data mapping, validation rules, and workflow configurations.

• Support API integrations between core systems, finance systems, mobile applications, portals, and third‑party partners.

• Monitor system integrations and resolve interface‑related issues.

• Work closely with vendors on system upgrades and continuous improvements.

• Develop and execute test cases, including functional, integration, regression, and UAT testing.

• Coordinate and support User Acceptance Testing (UAT) activities.

• Log, track, validate, and support resolution of defects prior to release.

ajira

• Ensure solutions meet business requirements as well as compliance and regulatory standards.

• Provide second‑level system support by troubleshooting operational issues, analyzing recurring incidents, and recommending permanent corrective solutions.

• Support system performance monitoring and optimization initiatives.

• Maintain proper documentation of system changes, releases, and configurations.

Qualifications Required

• Bachelor’s degree in IT, Computer Science, Insurance, Software Engineering, or related field.

• Minimum 2–5 years’ experience in system analysis, application support, or enterprise system implementation.

• Experience working with core systems, ERP platforms, or other enterprise applications, with prior exposure to insurance or financial services environments considered an added advantage.

• Practical involvement in software development, system enhancements, integrations, and change management processes.

• Good understanding of the Software Development Life Cycle (SDLC), including change and release management processes.

• Working knowledge of database concepts and system integration principles, with an understanding of insurance business processes (underwriting, claims, reinsurance, and finance) considered an added advantage.

• Working knowledge of SQL and database querying, with the ability to analyze business requirements and translate them into clear functional specifications, including API and system integration requirements (REST/SOAP).

• Strong analytical and problem‑solving skills, complemented by effective communication, stakeholder coordination, attention to detail, and strong documentation capabilities.

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be contacted.