Transaction Monitoring and Dispute Management KCB BANK Tanzania
Full-Time
1st December 2024

Transaction Monitoring and Dispute Management

Job Description

  • Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
  • Resolving ECRM/ITSM Card related queries
  • Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
  • Daily monitor online transactions and resolve all issues related to 3D authorization.
  • Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
  • Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
  • Oblige to any other job as assigned from time by the line manager
Application

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