Job Summary:

Drive the channels business in Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on channels.

Key Responsibilities:

• Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
• Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives and goals.
• Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
• Identification of business opportunities and introduction of leads to the business team.
• Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
• Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
• Monitor sales performance on a daily, weekly and monthly basis and provide results to Head of digital financial services.
• Acts as an escalation point for queries that could not be resolved by the team.
• Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
• Any other activity assigned by the line manager.

Daily Responsibilities:

• Lead, motivate and develop an itinerant team, working a cross-country region, selling the full range of digital financial services, to achieve income generation and business objectives and goals
• Performance Management responsibilities for direct reports
• Recruit new business within the allocated market at a profitable level
• Proactively create and develop business relationships with companies
• Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
• Fully understand the workings of DFS products and the pricing and risk strategy

Requirements:

• Bachelor in Banking/Finance or equivalent Professional qualifications in any IT certification(ITIL, TOGAF,CCNA,CCNP,MCP,CISA)
• Master’s Degree in Business Administration
• Total minimum number of 3 years’ experience