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About this job
DUTIES AND RESPONSIBILITIES
i.Taking Customers’ meter readings from all assigned area of operation;
ii.Attends to customer complaints on billing issues, and if necessary directs customers to appropriate officers who can handle the complaints;
iii.Keeps a proper log on all billing complaints received and the manner in which such complaints have been dealt with;
iv.Appraises the Technician -Commercial on all complaints that have not been solved to the satisfaction of customers;
v.Collects and processes data on customer water consumption in specified area of operations, accordance with procedures prepared for this purpose;
vi.Collects information on the status of customers’ debts and credits in the Authority and appraises the Technician-Commercial on issues and incidents that have a bearing on customers’ debts;
vii.Make revenue follow up by site visits as may be assigned by Technician-Commercial;
viii. Attends to leakages occurring on the standpipes or to the customers connection;
ix. Performs such other related duties as may be assigned by the Technician-Commercial from time to time.
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing /Pipe Fittings or any other relevant qualifications from a recognized Institution.
REMUNERATION: Attractive remuneration package in
i.Taking Customers’ meter readings from all assigned area of operation;
ii.Attends to customer complaints on billing issues, and if necessary directs customers to appropriate officers who can handle the complaints;
iii.Keeps a proper log on all billing complaints received and the manner in which such complaints have been dealt with;
iv.Appraises the Technician -Commercial on all complaints that have not been solved to the satisfaction of customers;
v.Collects and processes data on customer water consumption in specified area of operations, accordance with procedures prepared for this purpose;
vi.Collects information on the status of customers’ debts and credits in the Authority and appraises the Technician-Commercial on issues and incidents that have a bearing on customers’ debts;
vii.Make revenue follow up by site visits as may be assigned by Technician-Commercial;
viii. Attends to leakages occurring on the standpipes or to the customers connection;
ix. Performs such other related duties as may be assigned by the Technician-Commercial from time to time.
QUALIFICATION AND EXPERIENCE
Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing /Pipe Fittings or any other relevant qualifications from a recognized Institution.
REMUNERATION: Attractive remuneration package in