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About this job
Bank Officer
Reporting to: Customer Service Manager
Location: Mwanza, Tanzania
Job Summary:
Provide quality cash services at branch level.
Key Responsibilities:
Process all day counter transactions for cash/cheque deposit/withdrawals to the respective accounts/customers.
Handle and resolve customer inquiries/complaints in a professional manner that are within.
Perform general reconciliation and control activities especially on daily used suspense accounts.
Prevention of fraud and shortages including shortages from customers/BOT by making sure all cash paid to central cash/customers are properly counted.
Alternative vault and ATM custodian
Selling and cross-selling bank products through customer interactions
Ensure compliance with the bank’s policy and standards, local laws and regulations, controls and procedures of the bank.
An ability to identify shortfalls in customer transactions that could place the bank at risk.
Ability to identify fraudulent transactions that may cause loss to the bank.
Deliver good customer services to both existing and walk-in customers.
Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other controls.
Ensure Controls and procedures on “Know Your Customer for Customer Due Diligence introduced to addressed money laundering prevention and compliance risk.
Qualification & Experience:
Diploma/bachelor’s degree in business related fields of study or equivalents.
Minimum 1 year of experience in branch operations.
Application Instructions:
If you are interested and meet the selection criteria, please submit your Curriculum Vitae by May 16th 2025 to: ETZ-RECRUITMENT@ecobank.com
Please note that only shortlisted candidates will be contacted.
Reporting to: Customer Service Manager
Location: Mwanza, Tanzania
Job Summary:
Provide quality cash services at branch level.
Key Responsibilities:
Process all day counter transactions for cash/cheque deposit/withdrawals to the respective accounts/customers.
Handle and resolve customer inquiries/complaints in a professional manner that are within.
Perform general reconciliation and control activities especially on daily used suspense accounts.
Prevention of fraud and shortages including shortages from customers/BOT by making sure all cash paid to central cash/customers are properly counted.
Alternative vault and ATM custodian
Selling and cross-selling bank products through customer interactions
Ensure compliance with the bank’s policy and standards, local laws and regulations, controls and procedures of the bank.
An ability to identify shortfalls in customer transactions that could place the bank at risk.
Ability to identify fraudulent transactions that may cause loss to the bank.
Deliver good customer services to both existing and walk-in customers.
Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other controls.
Ensure Controls and procedures on “Know Your Customer for Customer Due Diligence introduced to addressed money laundering prevention and compliance risk.
Qualification & Experience:
Diploma/bachelor’s degree in business related fields of study or equivalents.
Minimum 1 year of experience in branch operations.
Application Instructions:
If you are interested and meet the selection criteria, please submit your Curriculum Vitae by May 16th 2025 to: ETZ-RECRUITMENT@ecobank.com
Please note that only shortlisted candidates will be contacted.